Customer Help - Emergencies
- Emergency Water and Sewer Problems
- Discolored Water/Flushing Guide
- Report a Water Quality Issue
- Find and Operate Your Main Water Valve
- Save Water and Money – Repair Leaks!
- Stay Connected, Stay Informed
- WSSC Water Mobile App
- Claims
- Can the Grease
- Customer Advocates
- Finding and Verifying a Plumber/Gasfitter
- Water Quality Recommendations for Large Buildings after a Period of Low of No Use
- Water Quality Recommendations for Homes after a Period of Low of No Use
General Customer Information
- Account Look-up Tool
- Community Outreach
- Customer Notiifcation System
- Customer Service FAQs
- Directions to WSSC Water
- Donate to our Customers in Need
- Start/Stop Service
- WSSC Water Events
- WSSC Water Holidays
Commission Governance
- Our Governance
- Audit Committee
- Live and Archived Webcasts
- Corporate Secretary
- Maryland Public Information Act
- WSSC Bylaws
- Office of the Inspector General
- Ethics Office
Our Leadership
- Our Leadership
- General Manager and CEO
- General Counsel
- External Affairs
- Mission Support
- Operations
- Engineering and Construction
- Finance
- Information Technology
Opportunities
Outdoor Recreation
Rates & Billing
- Understanding Your Water Bill
- Conservation Tips
- Water and Sewer Rates
- WSSC Water Fees
- Did you Receive an Estimated Bill?
- Residential Sub-meter: What is it, Why get one?
- Front Foot Benefit Charge
- Billing Multi-Use Properties
- Resolving Billing Issues
- Regulations and Procedures to Know
Contracting & Business Opportunities
- Procurement Overview
- Procurement Office
- Rules That Govern Us
- First Time Vendors: Getting Stared with WSSC Water
- Solicitation Information
- Bonds and Insurance
- Early Engagement Vendor Sessions
- Procurement FAQs
- Sewer Roads Projects
- Supplier Portal
- Supplier Portal Training Manual
Office of Supplier Diversity & Inclusion
- Supplier Diversity and Inclusion
- SLBE and MBE Programs
- Tap In Supplier Development/Strategic Outreach
- Compliance & Resources
- Supplier Diversity Performance Reports
- Disparity Study
Financial Information
- Finance
- Budget Books
- Monthly Status Reports
- Annual Financial Reports
- Retirement Plan Financial Reports
- Investor Relations
- Financial Policies
- Financial Planning and Reporting
- Business Investment and Growth (BIG) program
Codes, Standards, Policies & Procedures
- Development Services Code, Policies and Procedures
- Development Services General Conditions
- Engineering Records/Information (WERI)
- Geotechnical Submittals and gINT V8i Library
- Land Services Section
- Pipeline Construction General Condititions and Standards Specifications
- Pipeline Design Manual
- Plumbing & Fuel Gas Codes
- Standard Details for Construction
- WSSC Civil Drafting Standards
Financial Assistance
- Financial Assistance
- Bay Restoration Fund Exemption
- Bill Adjustments Request
- Customer Assistance Program (CAP)
- CAP Leak Repair Program
- Pipe ER
- Promise Pay Plans
- Water Fund
Plumbing & Inspections
- Cross-Connection Control & Backflow Prevention
- Inspections
- Plumbing Information and Licenses
- Plumbing- Mechanical Engineering Plan Review
- Violations of the Code
Design & Construction
- Development Services Process
- Planning (Phase 1) Forms
- Design (Phase 2) Forms
- Construction (Phase 3) Forms
- Bonds and Insurance
- Contact Development Services
- Developer Fees and Information
- Environmental Forms for Developers
- ePlan Review
- Site Utility Forms
- Water and Sewer Infrastructure Relocation
- WSSC/MBIA Meeting Schedule
Permits
- ePermitting
- ePlan Review
- Connecting to WSSC Water
- Demolition Practices
- Information for Homeowners
- Permits - Residential and Non-Residential
- Service Connection Forms
- System Development Charge
Regulatory Services
- Fats, Oils and Grease
- Fats, Oils and Grease Contacts
- Fats, Oils and Grease FAQs
- Industrial Discharge Control Program
- Industrial Discharge Control Forms
- Industrial Discharge Control Contacts
- Industrial Discharge Control FAQs
Water & Wastewater
Last Modified: April 20, 2026, 3:56 pm EDT