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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

ePermitting

No more paper! With our ePermitting system, applying for permits, licenses, plan reviews, inspections and approvals is online, faster and better.

ePermitting: The Online Permitting System

ePermitting is our online system for applying for permits, licenses, plan reviews, inspections and approvals. It's much better, and faster, than our previous paper-based system, which is why we no longer accept paper applications.

Click the link below to go to the ePermitting page to learn more about it the system; if you've never used the system before you will need to create a new account. Please note that certain ePermitting services are available only to licensed professionals.

Go to the ePermitting page

If you have any questions, please email ePermittingSupport@wsscwater.com.

Related Information

ePlan Review

All new project submittal requests for ePlan Review must be submitted via the ePermitting system.

Connecting to WSSC Water

If you want to connect your home to WSSC Water, review this information for important details you need to know.

Demolition Practices

If building demolition - total or partial - is in your plans, don't proceed until you have specific certifications from WSSC Water. The certifications...

Information for Homeowners

Here's a reminder for do-it-yourself homeowners: many plumbing repairs are in "don't go there" territory. And that's definitely true for gasfitting wo...

Last Modified: February 25, 2021, 9:17 am EST