Start or Stop Service

Moving into or out of a property? Submit an online request to start or stop WSSC Water service.

Submit a Start/Stop Request Form

The form is available in English and Spanish.

When to submit your request

Submit your request within 10 days of your move-in, move-out, or property settlement date. If your move is more than 10 days away, wait until you are within the submission window.

If you have an inside water meter, provide a meter reading. Need help? Learn more through our meter reading video tutorial.

What happens after you submit your request?

We will process your request based on the date you submit it and the property settlement date you provide. If we need more information, reply to the confirmation email you receive. Do not submit another request, as this may delay processing.

Moving between properties?

You must submit two requests: one to stop service at your current property and another to start service at your new property.

If the water is currently turned off at the property where you are starting service, indicate this on the form and complete the required Release of Liability (ROL) form.

Important Information for Property Owners and Tenants

WSSC Water accounts are held in the property owner's name, not the tenant's name. Tenants may be added to the account and receive separate bills.

Under Maryland law, the property owner remains responsible for all water and sewer charges, including unpaid bills left by a tenant.

Need help?

Call Customer Service at 301-206-4001, Monday through Friday, 8 a.m. to 6 p.m.

Look up your WSSC Water account number