Start or Stop Service

SUBMISSIONS

Requests to start/stop service may be submitted up to 10 days in advance of the move-in/move-out date. If the move-in/move-out date is beyond 10 days, STOP here and return within 10 days of the move-in/move-out date to submit your request. Please be sure to include meter reading(s) if you have an inside meter.

PROCESSING

Start/stop requests will be processed 14 days from the date of customer request or customer-provided property settlement date, whichever is later. If you have any questions or need to follow up with additional information, please reply to the confirmation email you receive. Please do not re-submit your request as this will result in delays in processing.

Need your WSSC Water Account Number?

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Do you need to start an account with WSSC Water? Or finalize billing on an account because you're preparing to move? Here's how to do it.

Moving to a new home and need to set up your WSSC Water account? Or planning to move out and want to stop your billing? We can help.

For your convenience, WSSC Water now provides customers an online form to make submitting your start/stop service request quicker and easier! The online form is available in English and Español and only takes a few minutes to complete. Just fill out the form to schedule a start date or stop date as close as possible to your settlement date or moving date.  

Submit Our Start/Stop Request Form

A few important things to keep in mind when submitting your request:

• WSSC Water asks that you submit requests to start/stop service within 10 business days of move in/out to allow us time to obtain your meter reading if necessary.
• Transfer Service: To end service at one property and begin service at another property, you must fill out both the start service and stop service forms.
• If you are starting service and the water at the property is currently off, please note this in the special instructions section of the online form and also complete the required Release of Liability (ROL) form: ROL (English); ROL (Español). You can email the completed ROL to customerservice@wsscwater.com.
• WSSC Water accounts are assigned to the property owner, not individual occupants. Tenants are added to the property owner's account and receive secondary bills. In accordance with state law, property owners are ultimately responsible for payment of all water and sewer bills, including any bills left unpaid by a tenant.
• Please don’t select the back button in your browser. Utilize the “Previous” button on the online form to return to an earlier page.
• Additional helpful information, such as how to read your meter and information on how WSSC Water bills its customers, can be found on our FAQs webpage.

If you have any questions or require assistance with our online form, please call us at 301-206-4001, 1-800-634-8400, or TTY 301-206-8345, Monday through Friday from 8 a.m. to 6 p.m.