alert
Emergency water main work – Possible discolored water
1623711512
More information
ATTENTION CUSTOMERS:
1619023929

Late fees resume June 1, 2021. We are here to help. Call us at 301-206-4001

More information
close
Contact Pay Bill Report Problem Financial Assistance Permits
Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm
Email: custserv@wsscwater.com
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345

 

 

Visit Customer Service
WSSC Water offers four ways to pay your bill: Online, by Phone, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email us at emergencycallcenter@wsscwater.com, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. (closed Noon-1 p.m.) except Wednesdays, 7 a.m.-Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...
Read more
December 15, 2020

Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.
Read more
December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24 hour emergency line - (301) 206-4002.
Read more
December 15, 2020