Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

Emergency Water and Sewer Problems

Discolored Water/Flushing Guide

Discolored water may not be aesthetically pleasing, but it is safe to drink.

December 15, 2020

Report a Water Quality Issue

For water quality concerns related to taste, color and odor, please contact the Emergency Services Center at 301-206-4002.

December 15, 2020

Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give yo...

December 15, 2020

Save Water and Money — Repair Leaks!

The average household wastes nearly 10,000 gallons of water annually due to leaks.Read the Fix a Leak Week news release

December 15, 2020

Stay Connected, Stay Informed

A quick guide to access WSSC Water communication tools

December 15, 2020

Mobile Apps

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.

December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - (301) 206-4002. Read the Claims Process&...

December 15, 2020

Finding and Verifying a Plumber/Gasfitter

Did you know our customers must use a licensed journeyman or Master Level plumber to do any plumbing or gasfitting work in your home? Read more o...

December 15, 2020