Contact Pay Bill Report Problem Financial Assistance Permits
Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm

 

Email: custserv@wsscwater.com

 

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week

 

Visit Customer Service
WSSC Water offers four ways to pay your bill: Online, by Phone, by Mail and in Person. Go to Pay My Bill for more information.
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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email us at emergencycallcenter@wsscwater.com, or call us at 301-206-4002.
Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. (closed Noon-1 p.m.) except Wednesdays, 7 a.m.-Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), 
call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...
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December 15, 2020

Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.
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December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24 hour emergency line - (301) 206-4002.
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December 15, 2020