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Contact Pay Bill Report Problem Financial Assistance Permits
Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm

 

Email: custserv@wsscwater.com

 

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week

 

Visit Customer Service
WSSC Water offers four ways to pay your bill: Online, by Phone, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now
If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email us at emergencycallcenter@wsscwater.com, or call us at 301-206-4002.
Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. (closed Noon-1 p.m.) except Wednesdays, 7 a.m.-Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

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Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), 
call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

  • Emergency Water and Sewer Problems
  • Discolored Water/Flushing Guide
  • Report a Water Quality Complaint
  • Find and Operate Your Main Water Valve
  • Finding Water Leaks Around Your Home
  • Stay Connected, Stay Informed
  • Mobile App
  • Claims
  • Finding and Verifying a Plumber/Gasfitter

Emergency Water and Sewer Problems

Read more

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...
Read more
December 15, 2020

Report a Water Quality Complaint

For water quality concerns related to taste, color and odor, please contact the Emergency Service Center at 301-206-4002. 
Read more
December 15, 2020

Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give yo...
Read more
December 15, 2020

Finding Water Leaks Around Your Home

If you have even a small water leak in your home - from a leaky toilet or a dripping faucet - you want to fix it, fast. Follow these tips to find leak...
Read more
December 15, 2020

Stay Connected, Stay Informed

A quick guide to access WSSC Water communication tools
Read more
December 15, 2020

Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.
Read more
December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24 hour emergency line - (301) 206-4002.
Read more
December 15, 2020

Finding and Verifying a Plumber/Gasfitter

Did you know our customers must use a licensed journeyman or Master Level plumber to do any plumbing or gasfitting work in your home? Read more on fin...
Read more
December 15, 2020

14501 Sweitzer Ln
Laurel, MD 20707

(301) 206-4001
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