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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

ATTENTION TENANT-OCCUPIED PROPERTIES
Tenant-occupied properties require the owner's written authorization to establish a pay plan, which requires completion of the Owner Authorization Form below.

Owner Authorization Form  |  Owner Authorization Form (Español)

Our Customer Service Advisors are Here to Help and ready to work with you to determine a payment option that will help your situation. Residential, commercial and government customers can make arrangements to significantly reduce their WSSC Water bills. Get started now by calling - 301-206-4001. We are experiencing longer than usual wait times. We greatly appreciate your patience.

Extended due dates and convenient pay plans can help when residential, commercial and government customers have an unexpected financial hardship.

  • CAP-Approved Customers may be eligible for a payment plan up to 48 months.
  • All Other Customers may be eligible for a payment plan up to 36 months effective January 4, 2021.

Customers who complete a payment plan will have late fees waived.

Need your WSSC Water Account Number?

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Last Modified: March 17, 2023, 8:24 am EDT