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WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers. If you are enrolled in the Office of Home Energy Program (OHEP), you qualify for CAP. To enroll, apply for energy assistance directly through the OHEP offices. WSSC Water will continue waiving late fees for those enrolled in CAP, which provides a credit for fixed fees (including the Bay Restoration Fund fee) up to $180 per year. More than 17,000 customers are currently enrolled in CAP.

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NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC Water CAP credit. To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs. The OHEP application and instruction are available in both English and Español.

Montgomery County Dept. of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450
ohep@montgomerycountymd.gov

Prince George’s County Community Services 
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300
pgcdss.energy@maryland.gov

CAP-approved customers will receive a credit on water and sewer bills to cover the Ready to Serve Charges, which are outlined below. These customers will only be charged for their water and sewer usage. Customers can further reduce their bills through conservation.

CAP-approved customers may be eligible for a payment plan up to 48 months. Late fees permanently waived for CAP customers.

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For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.

Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.

2023 ELIGIBILITY GUIDELINES
Effective July 1, 2022- June 30, 2023
Based on 175% of the federal eligibility guidelines
For households with NO members 67 years of age or older at the time of application

Household Size

Household Annual Gross Income

For families/households with more than 8 persons, add $8,260 for each additional person.

1

$23,783

2

$32,043

3

$40,303

4

$48,563

5

$56,823

6

$65,083

 

Effective July 1, 2021, expanded eligibility for households with one or more members 67 years of age or older at the time of application.

2023 ELIGIBILITY GUIDELINES
Effective July 1, 2022- June 30, 2023
Based on 200% of the federal eligibility guidelines
For households with ONE OR MORE members 67 years of age or older at the time of application

Household Size

Household Annual Gross Income

For families/households with more than 8 persons, add $9,440 for each additional person.

1

$27,180

2

$36,620

3

$46,060

4

$55,500

5

$64,940

6

$74,380

Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC Water revenues.

Customers may apply for energy assistance using one of the following options:

Ready-To-Serve Charge

There are two components to this charge: (1) the existing Account Maintenance Fee (AMF) which covers the cost to bring water and sewer service to every home and business; including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF) which is allocated to the replacement/rehabilitation of system infrastructure.

The AMF is up to $17 per quarter. The IIF is up to $13 per quarter. Total savings for CAP customers is up to $30 per quarter or $120 per year.

NOTE: If you are approved for CAP, you are automatically eligible for exemption from the $15 per quarter or $60 per year Chesapeake Bay Restoration Fund fee, which WSSC Water administers on behalf of the State of Maryland. 

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Make a direct contribution to the WSSC Water Fund via PayPal. 100% of your donation goes directly to the Water Fund.

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Last Modified: September 6, 2022, 2:21 pm EDT