Customer Assistance Program (CAP)

CAP images of people paying bills

WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers. If you are enrolled in the Office of Home Energy Program (OHEP), you qualify for CAP. To date, the WSSC Water CAP has assisted nearly 14,000 customers and has significantly increased the number of customers who benefit from the Bay Restoration Fund fee exemption.

NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC Water CAP credit.

CAP-approved customers will receive a credit on water and sewer bills to cover the Ready to Serve Charges, which are outlined below. These customers will only be charged for their water and sewer usage. Customers can then further reduce their bills through conservation. Here are some quick tips to help you save water inside your home - https://www.wsscwater.com/conservation.

To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs (OHEP). The OHEP application is available in both English and Spanish and instructions to complete the application are found here - English | Spanish

For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.

Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.

Montgomery County Department of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
240-777-4450
rapohep@montgomerycountymd.gov

Prince George’s County Department of Social Services 
425 Brightseat Road
Landover, MD 20785
301-909-6300
pgcdss.energy@maryland.gov

2021 ELIGIBILITY GUIDELINES
based on 175% of the federal poverty guidelines

Household Size

Household Annual Gross Income

For families/households with more than 8 persons, add $7,840 for each additional person.

1

$22,230

2

$30,170

3

$38,010

4

$45,850

5

$53,690

6

$ 61,530

7

$ 69,370

8

$77,210

 

Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC Water revenues.

Ready-To-Serve Charge

There are two components to this charge: (1) the existing Account Maintenance Fee (AMF) which covers the cost to bring water and sewer service to every home and business; including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF) which is allocated to the replacement/rehabilitation of system infrastructure.

The AMF is an average of $16 per quarter. The Infrastructure Investment Fee* (IIF) is an average of $12 per quarter. Total savings for CAP customers is up to $28/quarter or $112/year.

NOTE: If you are approved for CAP, you are automatically eligible for exemption from the $15 quarterly Chesapeake Bay Restoration Fund fee which WSSC Water administers on behalf of the State of Maryland and saves CAP-customers up to $60/year. 

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