Customer Assistance Program (CAP)

Download the CAP brochure               Descargue nuestro folleto de CAP

WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers. If you are enrolled in the Office of Home Energy Program (OHEP), you qualify for CAP. To enroll, apply for energy assistance directly through the OHEP offices. WSSC Water will continue waiving late fees for those enrolled in CAP, which provides a credit for fixed fees (including the Bay Restoration Fund fee) up to $180 per year. More than 17,000 customers are currently enrolled in CAP.

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NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC Water CAP credit. To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs. The OHEP application and instruction are available in both English and Español.

Montgomery County Dept. of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450
ohep@montgomerycountymd.gov

Prince George’s County Community Services 
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300
pgcdss.energy@maryland.gov

 CAP customers receive the following benefits: 

• Ready to Serve Charges, also known as fixed fees, are waived, up $120 per year. 
• Exempt from the state-mandated Bay Restoration fee, up to $60 per year. 
• Only charged for water and sewer usage. 
• Eligible for payment plans up to 48 months. 
• Late fees permanently waived. 
• Free annual plumbing inspection for water leaks. 
• Eligible to receive high-bill adjustment removing 100% of excess water/sewer usage for one billing cycle in any three-year period. 

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For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.

Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.

Effective July 1, 2021, expanded eligibility for households with one or more members 67 years of age or older at the time of application.

Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC Water revenues.

Customers may apply for energy assistance using one of the following options:

• Apply online at mydhrbenefits.dhr.state.md.us
• Download and print an Application for Energy Assistance (Español)
• Eligibility information also is available in Spanish.
• Call your local office to receive an application by mail.
• Home visits also can be arranged for senior citizens or persons with special medical needs.
• For questions regarding OHEP and other information on how to apply, contact OHEP toll-free at 1-800-332-6347.

Ready-To-Serve Charge

There are two components to this charge: (1) the existing Account Maintenance Fee (AMF) which covers the cost to bring water and sewer service to every home and business; including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF) which is allocated to the replacement/rehabilitation of system infrastructure.

The AMF is up to $17 per quarter. The IIF is up to $13 per quarter. Total savings for CAP customers is up to $30 per quarter or $120 per year.

NOTE: If you are approved for CAP, you are automatically eligible for exemption from the $15 per quarter or $60 per year Chesapeake Bay Restoration Fund fee, which WSSC Water administers on behalf of the State of Maryland. 

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