Customer Assistance Program (CAP)

CAP images of people paying bills

WSSC has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers. If you are enrolled in the Office of Home Energy Program (OHEP), you qualify for CAP. To date, the WSSC CAP has assisted more than 6,000 customers and has significantly increased the number of customers who benefit from the BRF exemption.

For more information about OHEP, please contact the local office in the county of your residence.

NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC CAP credit.

Montgomery County Dept. of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450

Prince George’s County Dept. of Social Services 
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300

CAP-approved customers will receive a credit on water and sewer bills to cover the Ready to Serve Charge. These customers will only be charged for their water and sewer usage. Customers can further reduce their bills through conservation.

Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC revenues.

Ready-To-Serve Charge

There are two components to this charge: (1) the existing Account Maintenance Fee (AMF) which covers the cost to bring water and sewer service to every home and business; including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF) which is allocated to the replacement/rehabilitation of system infrastructure.

The AMF is an average of $16 per quarter. The Infrastructure Investment Fee* (IIF) is an average of $12 per quarter. Total savings for CAP customers is an average of $28/quarter or $112/year.

* The IIF increased $6 per quarter in Fiscal Year 2017. It is locked until Fiscal Year 2020

NOTE: If you are approved for CAP, you are automatically eligible for exemption from the $15 quarterly Chesapeake Bay Restoration Fund fee which WSSC administers on behalf of the State of Maryland. 

 

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