Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm Special Hours on Fridays only 7:30 - Noon (May 20, May 27 and June 3 only)
Email: Customer ServiceOne Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.
We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.
We are entrusted by our community to provide safe and reliable water, life's most precious resource, and return clean water to our environment, all in an ethically and financially responsible manner.
