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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   


One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  


Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   


Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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What We Do

WSSC Water ensures all communities thrive by ethically delivering safe, reliable and sustainable water and wastewater services.

Highlighted below are the many ways we work every day to keep our commitment to you.

Construction/In Your Neighborhood Map

Keeping the water flowing is a never-ending job, which means eventually you'll see work crews in your neighborhood. Use this interactive map to see where they are and what work they're doing.

Find WSSC Water Work Near You

Major Projects

From rehabilitating dams to upgrading filtration and water resource recovery facilities to replacing water and sewer mains, major projects are a constant at WSSC Water. Learn about the ones we’re working on and those slated for the near future.

View Major Projects Under Way

Three-Year System Repair Plan

WSSC Water works continuously to replace old, aging and worn-out infrastructure. With more than 5,900 miles of water mains in Montgomery and Prince George's counties, WSSC Water now replaces old water mains with special pipe: zinc-coated ductile iron pipe or Pritec coated ductile iron pipe.

Read more about our Three-Year System Repair Plan

Water Quality

Our dedicated team works hard to provide you with safe, clean drinking water. The proof is in our annual Water Quality Report, which you can view online or download. You’ll learn the process and procedures for ensuring water quality and steps you can take to ensure the best water quality in your hom...

Learn About Our Water Quality Program

Water Security

When it comes to delivering safe drinking water, safety and security go hand in hand at WSSC Water. We keep a constant watch on our facilities and infrastructure -- all day, every day. 

Learn About Our Security Commitment

Water Filtration

Our 107-year record of no drinking water quality violations is no small feat. See what goes into providing our 1.9 million customers with safe, clean drinking water every day.

Water Filtration

Wastewater Management

Delivering water to you is only half the story. What happens when the water you've used goes down the drain? Find out in this overview of wastewater collection and wastewater treatment.

Get a Wastewater Education

Environmental Protection and Sustainability

Hand in hand with our commitment to provide you with safe, clean water is our pledge to protect our natural resources and be good stewards of the environment. Learn the many ways we promote sustainability and how it guides our work every day.

Learn How We Protect the Environment

14501 Sweitzer Ln
Laurel, MD 20707

301-206-4001
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