WSSC Water gives you several ways to pay your bill. All you need to do is decide which option works best for you.
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Water service turned off?
Need help paying your bill?
When you receive and pay your bill online, it's fast, it's free, and you won't spend money on postage. No more statements that arrive in the mail; you'll receive an email notification when your bill is ready to view and pay. You can pay online using your "My WSSC Water" account or, if you prefer, through your personal online banking account. Don't have a My WSSC Water account yet? Just click the link below to create one.
e-Bill is WSSC Water’s initiative to become more environmentally friendly through electronic or paperless billing. The program allows customers to receive their bills electronically. Each quarter, you will receive an email notification when your new bill is available for viewing.
To pay your e-Bill without a convenience fee, you must pay by check, also known as ACH, or an electronic check. If you prefer to pay with a credit card, please use the “Quick Payment Options” link in the Customer Portal. There is a fee associated with credit card payments.
With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.
Do something smart with your smartphone and download the WSSC Water Mobile App - then it will be tap-tap easy to pay your water bill or report a problem.
Get the app now
From the app, you can:
Pay Your Bill - With your ten-digit WSSC Water account number and ZIP code, you can pay your bill by credit card, debit card or e-check. (A $1.69 convenience fee applies.)
Report a Problem - Quickly notify WSSC Water of water running down the street, a sewer overflow or a broken fire hydrant. The sooner we know about a problem, the sooner we can fix it!
Service Alerts - Check for service disruptions in your area, or at another address.
Contact Us - With the app, all of our contact information is at your fingertips.
With our E-Z Pay Direct Debit Program, you can have your bill payment debited directly from your checking or savings account on the payment date printed on each bill. When you sign up for E-Z Pay - all you do is authorize the payment date and amount. To register online, just click the link below (you'll need an image of your check; please be sure to see the E-Z Pay rules on this page):
With your account number handy, call 301-206-4001 (toll free 1-800-634-8400) to pay by phone using our automated Interactive Voice Response System. When you use the pay-by-phone option, you can pay with a credit card or by check; split your bill into two payments, and request a seven-day payment extension. You can also use this system to enter a water meter reading.
NOTE: There is a $1.69 convenience fee for this service. Credit card payments are limited to $750. Please see the Paymentus Terms and Conditions.
Visit any of our 3 self-service kiosks located at:
- Richard G. Hocevar Building, Lobby Level, 14501 Sweitzer Lane, Laurel, MD
- Montgomery County Satellite Office, 2425 Reedie Drive, 7th Floor, Wheaton, MD 20902
- Prince Georges County Department of Permits, 9400 Peppercorn Place, Largo, MD
Customers can perform the following actions at these kiosks:
- Access the WSSC Water website
- Apply and pay for permits
- Pay your WSSC Water/Sewer Bill
- Purchase a Watershed permit
- Purchase Cross Connection Test Reports
- Sign up for WSSC Water apps
You can mail a check or money order to WSSC Water using the envelope that came with your bill. Send your payment to:
WSSC Water, Revenue
14501 Sweitzer Lane
Laurel, MD 20707
Do not send cash in the mail.
You can pay in cash using any of these in-person options:
- At WSSC Water's Cashier window (Richard G. Hocevar Building) at:
14501 Sweitzer Lane, Laurel, MD 20707
Open weekdays from 8:00 a.m. to 5:00 p.m.
- Use a PayNearMe service at 7-Eleven, CVS Pharmacy or Family Dollar store. You'll need a PayNearMe barcode to be sent to your smartphone or emailed to you; call WSSC Water Customer Service at 301-206-4001 to get one. (A $1.69 convenience fee applies.)
- at our Drive-Thru window
- At our Dropbox
You can deposit a check or money order in our Dropbox any time after hours. Our Dropbox is located at:
14501 Sweitzer Lane
Laurel, MD 20707
(Do not deposit cash in the Dropbox.)
Contact Customer Service and Community Relations
Our customer service advisors are available Monday through Friday from 8:00 a.m. to 6:00 p.m. Call 301-206-4001 and ask for a customer service advisor. We are experiencing longer than usual wait times. We greatly appreciate your patience.
Want to avoid being on hold? There are fast and easy options to connect with us:
Call Our Interactive Voice Response System
Use our automated system any time of the day or night, seven days per week, to pay your bill by check or credit card by calling 301-206-4001.
3rd Party Payments
Please be advised that there are companies, including banks, that will offer to pay your WSSC Water bill for you by providing bill pay services through their websites. These companies may charge you extra fees for such services, and WSSC Water cannot control when we may receive payments from these companies, possibly resulting in late payments or even service disruptions due to non-payment.