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Customer Service
301-206-4001 
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Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Learn More about Permit Services

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  3. Codes, Standards, Policies and Procedures

Codes, Standards, Policies and Procedures

There's a lot to know when working on any project that connects to WSSC Water. Here's where to find the information you need on code, policies, procedures, specifications, forms and more.

  • Development Services Code, Policies & Procedures
  • Development Services General Conditions
  • Engineering Records/Information (WERI)
  • Geotechnical Submittals and gINT V8i Library
  • Land Services Section
  • Pipeline Construction General Conditions & Standards Specifications
  • Pipeline Design Manual
  • Plumbing & Fuel Gas Codes
  • Standard Details for Construction
  • WSSC Civil Drafting Standards

Development Services Code, Policies & Procedures

Access important documents on Development Services code, policies, and procedures.
Read more
December 15, 2020

Development Services General Conditions

For developers and engineers working on pipeline construction projects, refer to the General Conditions and Standard Specifications listed on this pag...
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December 21, 2020

Engineering Records/Information (WERI)

To create maps and for other business needs, WSSC Water provides a treasure trove of information about water and sewer inventory, engineering document...
Read more
December 15, 2020

Geotechnical Submittals and gINT V8i Library

Listed below are the requirements for collecting and submitting geotechnical data for WSSC Water pipeline projects, and information on obtaining WSSC ...
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December 15, 2020

Land Services Section

Our Land Services Section carries out a wide range of duties, such as boundary surveys, property acquisitions and much more. If you need to make an ea...
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December 15, 2020

Pipeline Construction General Conditions & Standards Specifications

Pipeline projects must follow WSSC Water's Pipeline Construction General Conditions and Standards Specifications, which are listed on this page.
Read more
December 15, 2020

Pipeline Design Manual

The Pipeline Design Manual lists minimum criteria to be followed by designers and engineers when preparing plans for water and sewer pipelines in WSSC...
Read more
December 15, 2020

Plumbing & Fuel Gas Codes

Here's where to find the WSSC Water Plumbing and Fuel Gas Code and the most recent updates, as well as archived Code and Amendments.
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December 15, 2020

Standard Details for Construction

Here's where engineers and contractors can find the latest information about WSSC Water's standard details for water and sewer pipeline construction.
Read more
September 9, 2021

WSSC Civil Drafting Standards

WSSC Water's Engineering & Environmental Services Division has developed an AutoCAD Civil Drafting Standard to ensure that civil plans submitted t...
Read more
December 15, 2020

14501 Sweitzer Ln
Laurel, MD 20707

(301) 206-4001
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