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Reported Water Main Breaks and Leaks
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Pipeline Construction General Conditions & Standards Specifications

Pipeline projects must follow WSSC Water's Pipeline Construction General Conditions and Standards Specifications, which are listed on this page.

Pipeline Construction General Conditions & Standards Specifications

The 2020 WSSC Water General Conditions and Standard Specifications are effective as of February 7, 2020

Hardcopies of the 2020 General Conditions and Standard Specifications (without binders) can be purchased at the One Stop Shop in the Lobby Level at the RGH Building, 14501 Sweitzer Lane, Laurel, Maryland 20707.

Pipeline Construction General Conditions

2020

Pipeline Construction Standards Specifications

Note: The links below will take you to e-Builder. If you have never used e-Builder, you will need to register and then log in to access the documents.

If you notice a Design Manual specification or standard detail that is out of date, visit this page to submit a revision request.

WSSC Water​ Facility Guide Specifications are now available and required reference for designing facility projects, including plants, elevated tanks, pump stations and control valve vaults. Contact your WSSC Water project manager for further information.

Related Codes, Standards, Policies and Procedures

Standard Details for Construction

Here's where engineers and contractors can find the latest information about WSSC Water's standard details for water and sewer pipeline construct...

Land Services Section

Our Land Services Section carries out a wide range of duties, such as boundary surveys, property acquisitions and much more. If you need to make an ea...

Pipeline Design Manual

The Pipeline Design Manual lists minimum criteria to be followed by designers and engineers when preparing plans for water and sewer pipelines in WSSC...

Last Modified: February 4, 2026, 2:23 pm EST