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Customer Service One Stop Shop
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Closed until further notice, including Cashier Window
No Drop-offs accepted

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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm
Email: customerservice@wsscwater.com One Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345

 

 

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email us at emergencycallcenter@wsscwater.com, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. (closed Noon-1 p.m.) except Wednesdays, 7 a.m.-Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Development Services General Conditions

For developers and engineers working on pipeline construction projects, refer to the General Conditions and Standard Specifications listed on this page.

Development Services General Conditions

2017 Pipeline Construction SEP General Conditions and Standard Specifications

General Conditions

Pipeline Construction SEP Standard Specifications

Note: The links below will take you to e-Builder. If you have never used e-Builder, you will need to register and then log in to access the documents.

Attachments

You need Adobe Reader to view some of the documents linked above. You can download a free copy here.

Related Codes, Standards, Policies and Procedures

Standard Details for Construction

Here's where engineers and contractors can find the latest information about WSSC Water's standard details for water and sewer pipeline construction.

Land Services Section

Our Land Services Section carries out a wide range of duties, such as boundary surveys, property acquisitions and much more. If you need to make an ea...

WSSC Civil Drafting Standards

WSSC Water's Engineering & Environmental Services Division has developed an AutoCAD Civil Drafting Standard to ensure that civil plans submitted t...

Last Modified: November 8, 2021, 4:19 pm EST