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Get Current 2.0 Program
1743687740

Eligible Customers Receive Up to 50% in Bill Credits and Waived Fees - Runs March 1 to June 30

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What's Your Pipe Type?
1729877861

Learn about our lead reduction program.

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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Customer Service FAQs

You have questions, we have answers. Answers to customer questions we're asked most frequently are listed below. 

Need your WSSC Water Account Number?

Try our Account Look-up Tool

We're here to help! Select from the topics below to start your search from our list of frequently asked questions.

CAP Program
e-Bill
Emergency Water and Sewer Problems
Fire Hydrant Meter Use
General Customer Service
Grinder Pumps
Paving and Restoration
Sewer Backups
Water and Water Quality
Winter Weather: Bills and Water Meters
Wipes in Your Pipes

Additional Frequently Asked Questions

Can the Grease

We will send free Can the Grease lids to WSSC Water customers. Email your address to communications@wsscwater.com. Our lids work with most soup, veget...

Conservation Tips

Wise Water Use Gives You the Power to Reduce Your Bill The Summer Sizzle Is On…Water You Doing? Saving Money Starts with Saving Water

Residential Tips

Your questions answered here on issues in and around your home or neighborhood.

WSSC Water is Winter Ready

Our crews are committed to serving our customers 24/7/365 and are prepared to respond to the increase in water main breaks and leaks we experience dur...

Gas Appliance FAQs

Have questions about that new gas appliance? Why do you need to have it inspected by us? Those questions and more answered here.

Last Modified: May 8, 2025, 11:54 am EDT