It is important for customers to know their household water usage patterns. Be sure to notice drastic changes to your Average Daily Consumption (ADC). How to Read My Bill
NOTE: The current Coronavirus epidemic has changed the way that we live. We are all at home – working, learning, washing, cooking and cleaning. This means an increase in our household water usage or ADC.
High bills can also be the result of longer billing cycles or problems with your household plumbing or fixtures, such as leaks - especially toilet leaks which are typically silent. Learn more.
WSSC Water is committed to making your water and sewer bills more affordable. We’ve enhanced our Affordability Programs and payment plans to provide financial assistance to more customers. Eligible residential customers may request a payment plan to make their water and sewer bills more affordable. If you have questions or need to speak to someone, please contact Customer Service at 301-206-4001, press option 5.
We have several ways to assist customers who experience high bills.
Important changes were made to our policy for adjustments to high bills (effective March 5, 2018). Single-unit residential customers can request a high bill adjustment every three years, if certain criteria are met (the previous policy was once every seven years). This change represents a $2 million investment by WSSC Water toward improving service to our customers. Read more.
Customers and/or property owners are responsible for maintaining all plumbing on private property and paying for water that registers on the meter, including water lost due to leak(s).
Learn more about water usage, leak detection, and other commonly asked questions.