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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   


One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  


Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   


Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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WSSC Water: Who We Are

As an anchor institution, WSSC Water is central to the wellbeing of our communities. For more than 100 years, we have proudly provided safe, seamless and satisfying water services, making the essential possible for our neighbors in Montgomery and Prince George’s counties. One of the largest water and wastewater utilities in the nation, we are committed to delivering our best because it’s what our customers expect and deserve. 

WSSC Water's Mission, Vision & Values

We are focused on our Smart One Water Mission, ensuring all communities thrive by ethically delivering safe, reliable and sustainable water and wastewater services to the 1.9 million residents we serve. Our drinking water has always met or exceeded federal standards. 

Discover More About WSSC Water

Our History

Established in 1918, WSSC Water now serves almost two million customers in Montgomery County and Prince George's County. Here's a look back at how we started.

Learn About WSSC Water's History

Our Governance

WSSC Water is governed by six commissioners, three from Montgomery County and three from Prince George's County, who serve four-year terms. Working with the commissioners is the corporate secretary, who keeps WSSC Water's official files and records. 

Meet WSSC Water's Commissioners

Our Leadership

Led by General Manager and CEO Kishia L. Powell, WSSC Water's senior leadership team oversees a workforce of more than 1,700 people.

Meet WSSC Water's Leadership Team

Board of Ethics

WSSC Water's Board of Ethics, which acts independently, ensures that our Commissioners and employees maintain the highest professional and ethical standards while performing their duties.

Meet Our Board of Ethics Members

Financial Information

WSSC Water's operating budget - over $1.8 billion for Fiscal Year 2025 - is only one part of our financial picture. The Capital Improvements Program, payments on bonds and debt obligations, employee retirement plans and more are also key focus areas.

Learn About WSSC Water's Finances

WSSC Water Publications

WSSC Water issues numerous print and electronic publications every year, such as our Strategic Plan, Water Quality Report, and the Pipeline Quarterly Newsletter. All are available at no cost.

View WSSC Water's Publications

14501 Sweitzer Ln
Laurel, MD 20707

301-206-4001
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