WSSC Water Financial Assistance Programs

Attention Customers: Late fees resume June 1, 2021. We are here to help. Call us at 301-206-4001, Monday – Friday, 7:30 a.m. – 7 p.m.

Supporting our neighbors when they need help the most

WSSC Water is committed to making your water and sewer bills more affordable. We’ve enhanced our programs and pay plans to provide financial assistance to more customers. Eligible residential customers may request a pay plan to make their water and sewer bills more affordable.

Need help now?

Get started by calling 301-206-4001. Our Customer Service Advisors will help you determine the best programs for your situation. Because different agencies administer them, each assistance program may have separate applications and eligibility requirements.

What will I need to confirm eligibility?

All programs require that you be a WSSC Water customer receiving a bill in your name. You will need to present picture identification and proof that your income falls within an established threshold. 

Download our bi-lingual Financial Assistance information sheet.

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We help our neighbors in need in the following ways:

Flexible payment options

WSSC Water offers payment plans for customers and there's no minimum required. Get the details on the Flexible Payment Plans page.

Customer Assistance Program (CAP)

CAP provides a credit of up to $112 per year. Find out if you qualify on our Customer Assistance Program page.

Bay Restoration Fund exemption

This exemption waives the state-mandated Bay Restoration Fund fee of up to $60 per year. Customers enrolled in CAP are automatically enrolled in this program. For more information, see the Bay Restoration Fund page.

The Water Fund

The Water Fund was established by WSSC Water employees in 1994. Funded by donations from WSSC Water customers, employees and community partners, customers can make multiple requests for assistance with water and sewer bills, up to $500 per year. For more information, see the Water Fund assistance page.

To apply, call The Salvation Army office in the county where you live or go to https://salvationarmynca.org/gethelp/ for more information.

Montgomery County Salvation Army: 301-515-5354
Prince George’s County Salvation Army: 301-277-6103

Bill adjustments

Bill adjustments are available to residential customers once every three years under certain circumstances. More information is available on the Bill Adjustment Request page.

• Leaks: Leaks result in higher water bills that can cause financial strain. See our Household Leak Detection page for details.
• CAP-approved customers: CAP-approved customers may be eligible to receive a high bill adjustment removing 100% of the excess water and sewer usage for one billing cycle in any three-year period. See more about CAP below. See our Customer Assistance Program page for more information.
• Other high bill causes: Other adjustments for unexpectedly high bills may be available, including for medical reasons.

PipeER

The emergency loan program provides $100,000 each fiscal year to finance the replacement of a water service line located on residential property that connects from WSSC Water's service connection to the home. Customers are eligible to receive up to a $5,000 loan. Learn more by contacting the program administrator, the WSSC Federal Credit Union at 240-452-8008 or online at wsscfcu.org/pipeER.

How do I register for these programs?

Call 301-206-4001 and our Customer Service Advisors will help you determine the programs that are best suited for you. 

State of Maryland and Local Programs Offering Assistance

• WSSC Water Community Resource Guide - English
• Otros Recursos Locales

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Make a direct contribution to the WSSC Water Fund via PayPal. 100% of your donation goes directly to the Water Fund.

Donate to the Water Fund!