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Financial Assistance for our neighbors

Supporting our neighbors when they need help the most

WSSC Water is committed to providing financial assistance to customers to make your water and sewer bills more affordable. We’ve enhanced our programs and pay plans to provide financial assistance to even more customers. Eligible residential and commercial customers may request a pay plan.

Below are links to county, state and local resources offering financial assistance:

Montgomery County
Prince George's County
Other Resources
Flexible Payment Options
Customer Assistance Program (CAP)
Bay Restoration Fund Exemption
Water Fund
Bill Adjustments
PipeER

 

Montgomery County Financial Assistance

  • Montgomery County Emergency Financial and Utility Assistance Resource Listing
    Download PDF (315kb)
  • Customers residing in certain cities, who are in need of financial assistance for housing/eviction prevention, utilities and prescription drugs, see the contact information below:
Municipality Phone Number Agency Administering Emergency Financial Assistance
City of Rockville
(city residents only)
240-777-4550 Montgomery County Department of Health and Human Services
City of Takoma Park 
(city residents only)
301-891-7222 Housing and Community Development

 

Prince George's County Financial Assistance

  • Prince George's County Homeownership Preservation Program: launched in late 2021 and is available to provide up to $30,000 to homeowners for health, safety, energy efficiency, and accessibility repairs in qualified, owner-occupied homes. Households under 50% of the area median income (AMI) can receive up to $50,000 in services. There are income, location, and eligibility requirements. The Prince George’s County Department of Housing and Community Development (DHCD) has partnered with Habitat for Humanity of Metro Maryland to implement this program in the County’s qualified census tract areas with special emphasis on homes within one mile of a future Purple Line transit stop.

         Prince George’s County Homeownership Preservation Program (PG HOPP)

  • Utility Relief Assistance Program offered by H.O.P.E. & Stone of Help CDC : Households that are at or below 80% AMI that have not received utility assistance from the Prince George’s Emergency Rental Assistance Program (ERAP) are eligible for a ONE-TIME financial assistance payment per property address for past due electric, gas, or water bills up to $500. Applicants will need to contact Housing Options & Planning Enterprises Inc. (H.O.P.E.) for further details on how to apply for assistance. 
    Housing Options & Planning Enterprises Inc., Intake Specialist - 301-567-3330

     

Prince George’s County Resource Listing
Download PDF (80.3kb) | Download XLSX (19.84kb)

Customers residing in certain cities, who are in need of financial assistance for housing/eviction prevention, utilities and prescription drugs, see the contact information below:

Municipality Phone Number Agency Administering Emergency Financial Assistance
Town of Berwyn Heights
(town residents only)
301-474-5000 Town of Berwyn Heights
City of College Park
(city residents only)
240-487-3570 City of College Park
City of Laurel
(city residents only)
301-776-0442 #2 Laurel Advocacy & Referral Services, Inc (LARS)

City of Seat Pleasant (city residents and businesses only)

301-336-2600

SP-ARP@seatpleasantmd.gov

City of Seat Pleasant ARPA Assistance Program

Town of Upper Marlboro
(town residents only)
301-627-6905 Town of Upper Marlboro Emergency Relief Fund

Other Local Resources for Financial Assistance

  • WSSC Water Community Resource Guide
    Download PDF (441kb) - English
  • Otros Recursos Locales
    Download PDF (169kb) - Español)
  • You also may call 2-1-1, which provides community health and human service resources, 24/7, in over 150 languages or go to https://www.211.org.

Download our Financial Assistance information sheet (PDF 420kb)

Descargue nuestra hoja de información sobre ayuda financiera (PDF 257 kb)

We help our neighbors in need of water bill financial assistance in the following ways:

Flexible payment options

WSSC Water has partnered with Promise to offer affordable, flexible and interest-free pay plans for customers. Sign up is easy through Promise. Have questions? Call Promise at 301-900-5551.

Customer Assistance Program (CAP)

CAP provides a credit of up to $196 per year for WSSC Water's fixed fees on water and sewer bills (including the Bay Restoration Fund fee collected on behalf of the State of Maryland). Late fees are permanently waived for CAP customers. To apply online for CAP, please visit the Office of Home Energy Programs (OHEP) website or call 800-332-6347.  You also may contact your local OHEP offices:

Montgomery County Department of Health & Human Services
Phone (240) 777-4450 | Email: ohep@montgomerycountymd.gov

Prince George’s County Department of Social Services
Phone (301) 909-6300 | Email: pgcdss.energy@maryland.gov

Find out if you qualify on our Customer Assistance Program page. To check the status of your OHEP application, please visit https://myohepstatus.org/Please note: the OHEP status online tool only works for FY24 applications submitted on or after July 1, 2023. 

Download the CAP brochure               Descargue nuestro folleto de CAP

WSSC Water Commissioners recently approved several measures to enhance our financial assistance programs to help more income-constrained customers pay their water/sewer bills. Go to www.wsscwater.com/cap for additional details.

Bay Restoration Fund exemption

This exemption waives the state-mandated Bay Restoration Fund fee of up to $60 per year. Customers enrolled in CAP are automatically enrolled in this program. To apply online for the Bay Restoration Fund Exemption, go to wsscwater.com/bayexempt. For more information, see the Bay Restoration Fund page.

 

The Water Fund

The Water Fund was established by WSSC Water employees in 1994 to provide water bill assistance to customers. Funded by donations from WSSC Water customers, employees and community partners, customers can make multiple requests for assistance with water and sewer bills, up to $500 per year. For more information, see the Water Fund assistance page.

To apply, call The Salvation Army office in the county where you live or go to https://salvationarmynca.org/nca/gethelp for more information.

Montgomery County Salvation Army: 301-515-5354
Prince George’s County Salvation Army: 301-277-6103

What will I need to confirm eligibility?

All programs require that you be a WSSC Water customer receiving a bill in your name. You will need to present picture identification and proof that your income falls within an established threshold. Because different agencies administer them, each assistance program may have separate applications and eligibility requirements.

 

Bill adjustments

If you receive a higher than normal bill, you may be eligible for a billing adjustment:

  • Leaks: Leaks result in higher water bills that can cause financial strain. See our Finding Water Leaks Around Your Home page for details.
  • Adjustment: For various reasons, an account may be eligible for a reduction of charges for both residential and commercial properties. More information is available on the Billing Adjustment Request page.
  • CAP-approved customers: CAP-approved customers may be eligible to receive a High Bill Adjustment removing 100% of the excess water and sewer usage once for up to two consecutive billing periods in any three-year period. See more about CAP below. See our Customer Assistance Program page for more information.

More information is available on the Bill Adjustment Request page.

Need help now?

Get started by calling 301-206-4001. Our Customer Service Advisors will help you determine the best programs for your situation. We are experiencing longer than usual wait times. We greatly appreciate your patience.

 

PipeER Water Service Line Emergency Replacement Loan Program

Do you have a leak on your residential water service line? Does that water service line need to be replaced? If so, WSSC Water is here to help with the Water Service Line Emergency Replacement Loan Program. 

PipeER provides a loan to finance the replacement of a leaking residential water service line. Qualified customers are eligible to receive a loan up to $5,000. For more information and to begin your application process, contact WSSC FCU by email at lending@wsscfcu.org or online at wsscfcu.org/pipeER.

More information on PipeER

How do I register for these programs?

Call 301-206-4001 and our Customer Service Advisors will help you determine the programs that are best suited for you. 

Last Modified: June 13, 2024, 2:26 pm EDT