Supporting our neighbors when they need help the most

WSSC Water is committed to making your water and sewer bills more affordable. We’ve enhanced our programs and pay plans to provide financial assistance to more customers. Eligible residential customers may request a pay plan to make their water and sewer bills more affordable.

Need help now?

Get started by calling 301-206-4001. Our Customer Service Advisors will help you determine the programs that are best for your situation. Because our programs are administered by different agencies, there may be separate applications and eligibility requirements for each assistance program.

What will I need to confirm eligibility?

All programs require that you be a WSSC Water customer receiving a bill in your name. You will need to present picture identification and proof that your income falls within an established threshold. 

[Image]
financial assistance programs one pager English
[Image]
financial assistance program one pager espanol

We help our neighbors in need in the following ways:

Flexible payment options

WSSC Water can extend due dates and offer payment plans to help customers who are experiencing unexpected financial hardship. CAP-approved customers may be eligible for a pay plan of up to 48 months. All other customers may be eligible for a payment plan of up to 36 months. For more information, visit the Flexible Payment Plans page.

Customer Assistance Program (CAP)

The Customer Assistance Program provides a credit for WSSC Water’s fixed fees on water and sewer bills of up to $28 per quarter or $112 per year. To enroll in the program, customers first must apply for energy assistance directly through the Maryland Office of Home Energy Programs (Customers already enrolled in OHEP qualify for this program). This program applies to renters when the tenant is the responsible billing party. For more information, see our Customer Assistance Program page.

Bay Restoration Fund exemption

The fund exemption waives the state-mandated Bay Restoration Fund fee of up to $15 per quarter or $60 per year. Customers who are enrolled in our Customer Assistance Program automatically qualify for this program. For more information, see the Bay Restoration Fund page.

The Water Fund

The Water Fund was established by WSSC Water employees in 1994. Funded by donations from WSSC Water customers, employees and community partners, customers can make multiple requests for assistance with water and sewer bills, up to $500 per year. For more information, see the Water Fund page.

The Water Fund is administered by The Salvation Army in your county:

Montgomery County Salvation Army: 301-515-5354
Prince George’s County Salvation Army: 301-277-6103

Bill adjustments

Bill adjustments are available to residential customers once every three years under certain circumstances. WSSC Water can work with you if you need help with:

  • Leaks: Leaks result in higher water bills that can cause financial strain. Homeowners who have been responsible for their property and have fixed leaks that caused a high bill may be eligible for an adjustment. For more information see our Household Leak Detection page.
  • CAP-approved customers: CAP-approved customers may be eligible to receive a high bill adjustment removing 100% of the excess water and sewer usage for one billing cycle in any three-year period. See more about CAP below.
  • Other high bill causes: Other adjustments for unexpectedly high bills may be available, including for medical reasons.

PipeER

PipeER provides emergency loans to finance the replacement of leaking service lines on residential property that connect from WSSC Water’s service connection to the home. The program provides $100,000 each fiscal year to customers in need of emergency funds, on a first-come, first-served basis. This program is administered by the WSSC Federal Credit Union in partnership with WSSC Water.

Customers are eligible to receive a maximum $5,000 loan, paid directly to a WSSC Water-licensed plumber. For more information on the program and application process, contact the WSSC Federal Credit Union at 240-452-8008 or online at wsscfcu.org/pipeER.

*Tenant-occupied properties require the owner's written authorization to establish a pay plan, which requires completion of the Owner Authorization Form (Español).

How do I register for these programs?

Get started by calling 301-206-4001 and our Customer Service Advisors will help you determine the programs that are best suited for you. Because our programs are administered by different agencies, there may be separate applications and eligibility requirements for each assistance program.

How can I qualify for the Customer Affordability Program?

WSSC Water’s Customer Assistance Program (CAP) provide assistance to eligible residential customers experiencing financial hardships by waiving the Ready to Serve Charge, also referred to as the fixed fees on their account. To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs (OHEP). The OHEP application is available in both English and Español and instructions to complete the application are found here - English | Español.

For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information.

Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.

Montgomery County Department of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
240-777-4450
rapohep@montgomerycountymd.gov

Prince George’s County Department of Social Services 
425 Brightseat Road
Landover, MD 20785
301-909-6300
pgcdss.energy@maryland.gov

2021 ELIGIBILITY GUIDELINES
based on 175% of the federal poverty guidelines

Household Size

Household Annual Gross Income

For families/households with more than 8 persons, add $7,840 for each additional person.

1

$22,230

2

$30,170

3

$38,010

4

$45,850

5

$53,690

6

$ 61,530

7

$ 69,370

8

$77,210

Customers may apply for energy assistance using one of the following options:

State of Maryland and Local Programs Offering Assistance

[Image]
water fund - sharing the essential logo

Make a direct contribution to the WSSC Water Fund via PayPal. 100% of your donation goes directly to the Water Fund.

Donate to the Water Fund!

Last Modified: April 6, 2021, 11:37 am EDT