Customer Affordability Programs

Customer Affordability Programs Brochure (pdf)

INCOME ELIGIBLE PROGRAMS - For Qualifying WSSC Customers

The Water Fund

Started by WSSC Employees in 1994, The Water Fund provides a maximum of $300 annually to help residential customers who are experiencing financial hardship pay their WSSC bills. The Salvation Army in Prince George’s and Montgomery counties administers The Water Fund.
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Customer Assistance Program

WSSC’s Customer Assistance Program (CAP) provides financial assistance to approved residential customers, who receive a credit on their bills that covers fixed fees (Ready to Serve charges). Customers only pay for their water and sewer usage. Customers must be enrolled in Maryland’s Office of Home Energy Programs in order to qualify for CAP exemptions. 
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Bay Restoration Fund (BRF) Exemption

The Bay Restoration Fund Financial Hardship Exemption Program waives the state-mandated Bay Restoration Fee (BRF). To qualify for the exemption, customers must be certified by the Office of Home Energy Programs or meet certain criteria. If you qualify for WSSC’s CAP program, you automatically qualify for the BRF exemption.
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Emergency Pipe Repair Assistance

HomeServe Cares® is a fund administered by HomeServe USA® to aid qualifying WSSC customers faced with a service emergency who do not have a service plan or the necessary funds to cover emergency home repairs. Under the program, emergency repairs are made at no cost to the homeowner. 
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Indoor Plumbing Loan Program

The Indoor Plumbing Program is a loan administered by the Maryland Department of Housing and Community Development (DHCD). This loan assists income-eligible property owners with improvements to indoor plumbing, including connecting expenses to public water and sewer systems and plumbing fixtures.
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BILL AND PAYMENT ASSISTANCE PROGRAMS - Available to ALL WSSC Customers

Payment Plans

For customers experiencing difficulty paying their bill, WSSC offers flexible payment options, such as extended due dates and payment plans to assist with unexpected financial burdens. 
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Adjustments and Credits

High Bill High bills can be the result of higher water usage, longer billing cycles or problems with your household plumbing or fixtures. Unanticipated high bills can put a financial strain on customers. High bill adjustments are available every 3 years under certain criteria.
Leak Leaks are a leading cause of high bills. Often, they go unnoticed - especially toilet leaks, which are typically silent – but can drive up usage charges. Homeowners are responsible for on-property and interior leaks and usage, but WSSC offers credits under certain criteria. 
Other Other adjustments for unexpectedly high bills may be available, including for medically certified physical or mental impairments. Contact WSSC’s customer service team to discuss additional possible options for relief.  
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Optional Pipe Protection Plan

Optional repair service plans are available to WSSC homeowner customers through HomeServe USA®. The plans provide affordable protection from the cost and inconvenience of household plumbing repairs, including water service line leaks, sewer line blockages or breaks, and in-home plumbing issues.
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The following groups and organizations may provide assistance towards water and other utility bills, as well as housing expenses. WSSC does not administer the programs, so please contact the groups directly for additional assistance. 

OTHER AVAILABLE ASSISTANCE

Heating Assistance

Founded by Washington Gas, The Washington Area Fuel Fund (WAFF) helps families who do not qualify for, or who have exhausted, government energy assistance. WAFF pays for all types of fuel to heat families’ homes during the winter season. WAFF is administered by The Salvation Army.
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Montgomery County Health and Human Services Emergency Assistance Program

Emergency assistance is available to WSSC customers who are Montgomery County residents. The Temporary Cash Assistance (TCA) and Temporary Disability Assistance Program (TDAP) program provide benefits, cash assistance, and employment resources to people with low income or disabilities.


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Prince George's County Health and Human Services Emergency Assistance Program

Emergency assistance is available to WSSC customers who are Prince George’s County residents. The Temporary Cash Assistance (TCA) program provides cash assistance to needy families. 
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Catholic Charities - Emergency Assistance

Catholic Charities provides financial assistance to needy families. This includes programs funded by the Department of Health and Human Services (DHHS).
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United Communities Against Poverty (UCAP) - Emergency Assistance

United Communities Against Poverty provides low–income persons living in permanent housing links to supportive services in the community.
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Laurel Advocacy and Referral Services - Emergency Assistance

Laurel Advocacy and Referral Services have an Emergency Services Program that provides low-income families with assistance to help with energy bills.
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Renter's Tax Credits

The State of Maryland administers the Renters' Tax Credit Program which provides property tax credits for renters who meet certain requirements. The plan is based upon the relationship between rent and income.
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Home Repair and Rehabilitation Loans

The State of Maryland’s Department of Housing and Community Development offers several programs designed to help eligible Maryland homeowners with home repairs, including an Indoor Pipe Loan program. The programs are based on certain requirements. 
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2-1-1 Assistance

2-1-1 Maryland is a partnership of four agencies working together to provide simple access to health and human services information. The 2-1-1 database has information on nearly 5,000 agencies and programs across the state. Specially trained call specialists answer calls 24 hours a day, every day of the year.

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