WSSC Water Affordability Programs

Supporting our neighbors when they need help the most. - en Español

WSSC Water is committed to making your water and sewer bills more affordable. We’ve enhanced our affordability programs and pay plans to provide financial assistance to more customers. Eligible residential customers may request a pay plan to make their water and sewer bills more affordable.

Need help now? The following programs are available. Get started by calling 301-206-4001.

• Bill Adjustments: Available to residential customers once every three years under certain circumstances.
• Flexible Payment Options: Extended due dates and pay plans can help when customers have an unexpected financial hardship.
• The Water Fund: customers who qualify may receive up to $500 in emergency financial assistance per year.
• Customer Assistance Program (CAP): Provides a credit for WSSC Water’s fixed fees on water and sewer bills of up to $28 per quarterly bill.
• Bay Restoration Fund Exemption: Waives the state-mandated Bay Restoration Fund (BRF) Fee of up to $15 per quarterly bill.
• PipeER: Provides loans to finance the replacement of leaking pipes located on residential property that connect from WSSC Water’s service connection to the residence.
• Owner Authorization Form  | Owner Authorization Form (Espanol) - Tenant occupied properties require the owner's written authorization to establish a pay plan.

Bill Adjustments

Bill adjustments are available to residential customers once every three years under certain circumstances. WSSC Water can work with you if you need help with:

Leaks: Leaks result in higher water bills that can cause financial strain. Homeowners who have been responsible for their property and have fixed leaks that caused a high bill may be eligible for an adjustment. For more info at wsscwater.com/leaks  

CAP-Approved Customers: Effective September 1, 2019 CAP approved customers may be eligible to receive a high bill adjustment removing 100% of the excess water and sewer usage for one billing cycle in any three-year period. 

Other High Bill Causes: Other adjustments for unexpectedly high bills may be available, including for medical reasons. More information on High Bill Adjustments.

Flexible Payment Options

Extended due dates and pay plans to assist with unexpected financial hardship.

CAP-Approved Customers: Effective September 1, 2019 CAP approved customers may be eligible for a pay plan up to 48 months.

The WSSC Water Fund

Customer Assistance Program (CAP) reminder for customers

Provides a credit for WSSC Water’s fixed fees on water and sewer bills of up to $28 per quarterly bill. Customers who are enrolled in Maryland’s Office of Home Energy Programs (OHEP) qualify for this program. This program applies to renters when the tenant is the responsible billing party. For more information, visit wsscwater.com/CAP

To enroll, contact OHEP: 800-332-6347 or http://dhs.maryland.gov/office-of-home-energy-programs/

Bay Restoration Fund Exemption

Waives the state-mandated Bay Restoration Fund (BRF) Fee of up to $15 per quarterly bill. Customers who are enrolled in WSSC Water’s Customer Assistance Program automatically qualify for this program. For more information, visit wsscwater.com/bayexempt

PipeER

This new loan program, established through House Bill 408, will make $100,000 available annually to customers in need of emergency funds. Funds will be made available on a first come, first served basis each fiscal year until the fund is depleted. This program is administered by the WSSC Federal Credit Union in partnership with WSSC Water.

The Credit Union is responsible for underwriting and administering the loans under this program. For more information regarding the program and application process, please contact the WSSC FCU at (240) 459-8008 or (301) 206-8111. https://www.wsscfcu.org/pipeer

How do I register for these programs?

Get started by calling 301-206-4001. Our customer service representatives will help you determine the programs that are best for your situation. Because our programs are administered by different agencies there may be separate applications and eligibility requirements for each assistance program.

What will I need to confirm eligibility?

All programs require that you be a customer of WSSC Water receiving a bill in your name. You will need to present picture identification and proof that your income falls within the established threshold. For programs administered by the Office of Home Energy Programs, you must provide copies of social security cards for your entire household.