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WSSC Water's Customer Advocates

Our Customer Advocates are in your communities every day, carrying out their mission to serve as liaisons between you and WSSC Water, and ensuring that we are providing a high level of customer service. They are ready to answer questions, advise you on upcoming work and help you deal with any WSSC Water-related issues in your community. The Customer Advocates' wide-ranging roles include coordinating "on-the-scene" customer support during emergency and planned work; preparing customers for water outages and other emergency work that will impact their water and sewer service; supplying bottled water as needed to communities where work is occurring; educating customers  and local municipalities on WSSC Water's roles and responsibilities, water conservation and use, and providing information about customer financial assistance programs, our volunteer work in the community, and many other topics.

For billing questions or concerns, please send an email to CustomerService@wsscwater.com.

Your Customer Advocates

Northern Montgomery County (areas north of Randolph Road)
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Phil Callahan
Philip Callahan
240-204-2123
Philip.Callahan@wsscwater.com
 
Southern Montgomery County (areas south of Randolph Road)
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Brandon Stewart
Brandon Stewart
301-642-1712
Brandon.Stewart@wsscwater.com
Northern Prince George’s County (areas north of Central Avenue, MD 214)
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david wilkins
David Wilkins
301-648-6953
David.Wilkins@wsscwater.com
Southern Prince George’s County (areas south of Central Avenue, MD 214)
Stephen Billingsley Stephen Billingsley
240-444-5803
Stephen.Billingsley@wsscwater.com

In addition to our Customer Advocates' personal outreach, our automated Customer Notification System can inform and update you about projects and work via text message or email. Visit the Customer Notification System page to sign up; click on the "community/other events" box. CNS is free but text message charges from your cell phone provider may apply.

Find out who is your Customer Advocate on this map!

Last Modified: March 1, 2024, 1:32 pm EST