Get Current 2.0

The popular temporary water bill assistance program helps eligible customers with a delinquent balance as of June 1, 2025, by offering forgiveness of a portion of their balance and waiving 100 percent of late payment charges and turn-on fees.

Eligible residential customers whose household income is below 150 percent of the Fiscal Year 2025 Area Median Income* may receive the following benefits (beginning July 1) under the extended and enhanced Get Current program.

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• Pay half, half forgiven: Customers who pay half of their full account balance (as of the date of their Get Current application) will see the remainder of their balance forgiven.
  • Example: Owe $1,000, pay $500 to Get Current! The remaining $500 will be removed from the account within 24 hours of payment. Plus, 100 percent of late payment charges and turn-on fees are waived.
• Pay 25 percent, 25 percent forgiven: Customers who pay 25 percent of their full account balance (as of the date of their Get Current application) will see 25 percent of their delinquent balance forgiven.
  • Example: Owe $1,000, pay $250 and $250 will be removed from the account within 24 hours of payment, leaving a balance of $500 to be paid via a 12-month payment plan. Plus, 100 percent of late payment charges and turn-on fees will be waived upon completion of the payment plan.

Additional Benefits

• The enhanced program also allows customers taking advantage of the current program to extend six-month payment plans to 12 months. The current assistance program is still in effect and runs through June 30. 
   
• Customers with a qualifying high bill are also eligible for an adjustment under the enhanced Get Current program. A high bill in this program is defined as having an average daily consumption (ADC) that is 2.5 times the seasonal comparable ADC from the previous year (or current ADC if comparable is unavailable). The adjustment will remove 100 percent of the excess charges for up to 2 consecutive billing periods.
  • Example: High ADC 360 gallons, comparable ADC 144 gallons. The high ADC is 2.5 times the comparable. The adjustment would remove the charges in excess of 144 gallons. 

Residential customers above 150 percent of the area median income are eligible for the 100 percent waiver of late payment charges and turn-on fees if the delinquent balance is paid in full or a 50 percent payment is made and the balance paid within six months. Commercial and multi-unit residential accounts with master meters also qualify to have 100 percent of late payment charges and turn-on fees waived.

* Get Current 150 percent Area Median Income Limits by Household Size for Prince George’s and Montgomery counties.

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