The Office of Strategic Partnerships & Community Impact is committed to building strong, collaborative relationships that strengthen WSSC Water’s connection to the communities it serves. The office collaborates with schools, businesses, nonprofits and local agencies to develop programs that deliver real benefits, including career development, economic growth and improved community engagement in utility projects and services.
Through intentional engagement and focusing on long-term impact, the office helps ensure that WSSC Water remains a trusted and responsive partner in the region. From workforce initiatives to neighborhood-focused outreach, the Office of Strategic Partnerships & Community Impact plays a key role in aligning WSSC Water’s mission with the needs and aspirations of the communities it serves.
The Strategic Partnerships & Community Impact Department includes:
Customer Engagement and Advocacy
The Customer Engagement & Advocacy Division serves as a voice for customers by helping resolve complex customer service issues and growing customer relationships face-to-face. We inform communities and stakeholders about WSSC Water priorities and projects and promote Financial Assistance and other key initiatives. Additionally, our team develops, promotes, and manages WSSC Water's community outreach with a particular focus on disadvantaged communities and environmental justice areas.
Strategic Partnerships & Community Impact
Last Modified: August 23, 2026, 4:12 pm EDT