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Our Smart One Water Mission

WSSC Water ensures all communities thrive by ethically delivering safe, reliable and sustainable water and wastewater services.


Vision

In every home, in every business, we make everything possible by ensuring access to dependable and safe water for everyday life.


Promise

Continue the legacy of treasuring our water, customers and employees through dedicated service for current and future generations.


Our Values

Just.

We make fair and purposeful decisions by valuing and including each other.

Accountable.

We take responsibility for our actions by being transparent and ethical with our decisions.

Caring.

We maintain the highest level of safety and protection for our people, community and environment.

Community-Focused. 

We are responsive to our customers' needs and the protection of our natural resources.

Excellent.

We exceed expectations and create meaningful impact through forward-thinking innovation.

Trustworthy.

We strengthen partnerships through responsible actions and honest relationships within our community.

Strategic Plan  |   A One Water Future: 90-Day Transition Report


Strategic Priorities and Objectives

These strategic priorities represent our investment areas to achieve the vision of our organization. Each priority was carefully crafted by the Strategic Plan Development Team to advance us toward our Smart One Water future.

Workforce Development & Culture

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Workforce development and culture

WSSC Water will be a preferred employer by providing great competitive total rewards, promoting career growth and workforce development in an innovative organization.
 

Affordability & Financial Viability

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affordability and financial viability

To ensure financial stability, we actively invest in our employees and systems to provide reliable service while balancing the financial impact to our customers.

Customer Engagement & Partnerships

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customer engagement and partnerships

To ensure all communities and partnerships thrive, WSSC Water will enhance the entire customer experience and foster stronger connections through customer education, affordability, reliability and trust.

Sustainability & Resiliency

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sustainability and resiliency

WSSC Water will invest in and develop Smart One Water solutions to mitigate key risks to achieve reliable and sustaining infrastructure, environmental health and net zero emissions by 2050.

Optimizing Operations

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Optimizing Operations

WSSC Water will leverage best practices and innovative technologies, continuously optimizing operations to sustainably meet the growing service needs of our thriving communities.
 

Asset Management & Infrastructure Reliability

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asset managment and infrastructure reliability

Implement proactive procedures and protocols for Commission-wide assets achieving reliable life cycle and reducing waste, to enhance the level of service to the community and to protect the environment.
 

Digital Transformation

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digital transformation

To address economic, social, regulatory and environmental pressures, WSSC Water will leverage innovative technologies to improve decision-making, organizational efficiency and service in support of our Smart One Water Future.
 

Justice, Equity, Diversity & Inclusion (JEDI)

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Justice, Equity, Diversity & Inclusion (JEDI)

WSSC Water will build and sustain community trust and promote environmental justice by ensuring equitable access to our services and programs. We will build a diverse and inclusive culture of collaboration and interconnection within Team H2O.



Miscellaneous WSSC Water Facts

500,000

The estimated number of tests our state-of-the-art laboratory performs annually to ensure water safety and quality.

WSSC Water Operates and Maintains

  • 3 reservoirs – Triadelphia, Rocky Gorge, and Little Seneca, have a total holding capacity of 14 billion gallons (Note: Jennings Randolph Reservoir holds an additional 13 billion gallons of water shared with Fairfax Water and the Washington Aqueduct).
  • 2 water filtration plants – The Patuxent (max 110 million gallons per day [MGD]) and the Potomac (max 280 MGD) plants have the capacity to produce a total of 390 MGD of safe drinking water. 
  • 6 water resource recovery facilities – Western Branch, Piscataway, Parkway, Seneca, Damascus, and Hyattstown with a total capacity to produce 95 million gallons of wastewater per day.
  • The Blue Plains Advanced Wastewater Treatment Plant, operated by DC Water,  handles as much as an additional 169 MGD under a cost-sharing agreement with WSSC Water, treating on average approximately 65% of the Commission’s wastewater annually.
  • Over 5,900 miles of water main lines and more than 5,600 miles of sewer main lines are maintained.
Last Modified: September 25, 2024, 4:24 pm EDT