Residential Water Service Disconnections

To restore your service, please pay a minimum of 50% of the delinquent balance due immediately. You will need to agree to pay the remaining balance through a payment plan.

• You can visit our One-Stop Shop at 14501 Sweitzer Lane, Laurel, weekdays from 8 a.m. to 5 p.m. After 5 p.m., place your payment and signed Release of Liability in the night deposit box (located in the drive-thru at 14501 Sweitzer Lane). The payment and water service reconnection will be processed after 8 a.m. the next business day. 
• Use a PayNearMe service at 7-Eleven, CVS Pharmacy or Family Dollar store. You'll need a PayNearMe barcode to be sent to your smartphone or emailed to you; call WSSC Water Customer Service at 301-206-4001 to get one. The convenience fee for residential customers will continue as $1.69 (no change). Non-residential customers (government, commercial, multi-family) convenience fee for credit card or check (ACH) payments will change from $1.69 to $2.35. Credit card payments are limited to $750, and there is maximum of four transactions per month per account. All bill payment options are outlined on our Pay My Bill page.
• Use our 24/7 Interactive Voice Response system at 301-206-4001 and follow the prompts.
• Customers may sign up for an affordable, flexible, interest-free pay plan online with Promise (if you do not have internet access and wish to establish an affordable, flexible, interest-free pay plan, sign up with Promise by calling 301-900-5551).
• Need your WSSC Water account number? Try our Account Look-up Tool.

Once you submit your payment, please call 301-206-4001 to have your reconnection scheduled. If it is after 6 p.m., Emergency Services Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or [email protected].

After submitting your payment, ALWAYS turn off your main water valve or all faucets and hose bibs to prevent water damage when service is restored.

• You will need to complete the Release of Liability form. It must be completed and left at the property door, emailed to [email protected] or faxed to 301-206-8099 before restoring water service.

SERVICE WILL BE RESTORED WITHIN 24 HOURS, WHEN POSSIBLE, IF YOUR PAYMENT AND THE SIGNED RELEASE OF LIABILITY IS RECEIVED BEFORE 5 P.M.

Looking for additional financial assistance options?, visit our Financial Assistance Programs page. 

About Payments and Payment Plans

WSSC Water offers flexible and convenient payment plans that fit any budget. For information about setting up a payment plan, visit our page on Flexible Payment Plans. Bill payment options are available on our Pay My Bill page. In addition, you can check your WSSC Water account balance and make payment by: 

• Registering or logging into your account online at https://my.wsscwater.com.
• Calling our 24/7 Interactive Voice Response System on 301-206-4001. Follow the prompts to check your balance, make a payment, split the bill into two payments or enter a meter reading.
• Accessing the WSSC Water mobile app.
• Downloading the app at https://www.wsscwater.com/mobile to pay your bill and view payment, billing and water consumption history.

If you received a higher-than-expected bill, under certain criteria, you may qualify for a reduction in charges in accordance with WSSC Water’s adjustment Code of Regulations, Chapter 3.20. Please visit our Billing Adjustment Request page for more information.

If you have any questions or would like to set up a payment plan, learn more about our partnership with Promise. You may sign up for Promise online or call Promise at 301-900-5551 to get an affordable, flexible and interest-free pay plan today. Thank you for being a valued customer!

Frequently Asked Questions

When will my suspended service be restored?

To have your service restored, please pay at least 50% of the delinquent balance due immediately. You will need to agree to pay the remaining balance through a payment plan. Once your payment is submitted, please call 301-206-4001 to arrange for your service restoration. Additionally, a Release of Liability must be either faxed or posted at the property in plain sight to have service restored.
Release of Liability

For additional questions, please call a customer service advisor at 301-206-4001 or 1-800-828-6439 (toll-free) to discuss this matter. Emergency Services Center advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or [email protected].

As a commercial/government account, can I get on a payment plan?

Yes. Any customer, including commercial and government accounts, can establish a convenient payment plan. There is no minimum payment required. WSSC Water will work with customers to set up a flexible plan that fits any budget and enables you to pay what you can afford. To establish a payment plan, please register online through PromisePay or call at 301-900-5551, Monday – Friday, 8 a.m. to 6 p.m.

What other financial assistance options are available? 

You can find additional state and county resources on our financial assistance programs page.