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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm

 

Email: custserv@wsscwater.com

 

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week

 

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WSSC Water offers four ways to pay your bill: Online, by Phone, by Mail and in Person. Go to Pay My Bill for more information.
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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email us at emergencycallcenter@wsscwater.com, or call us at 301-206-4002.
Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. (closed Noon-1 p.m.) except Wednesdays, 7 a.m.-Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

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  1. Home
  2. Customer Service
  3. Report Water and Sewer Emergencies
  4. Emergency Water and Sewer Problems

Emergency Water and Sewer Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email 
emergencycallcenter@wsscwater.com.

Learn more about different types of problems and emergencies, and what you can do to prevent them, below.

  • Discolored Water/Flushing Guide
  • What To Do After A Boil Water Advisory
  • Sanitary Sewer Overflow Reports Breaks/Overflows
  • Recommendations for Non-Residential Commercial Buildings
  • Sewer Blockages & Backups
  • WSSC Claims - Notice of Loss
  • Miss Utility - Call 811 before you dig
  • Interactive Breaks and Leaks Graph

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...
Read more
December 15, 2020

What To Do After A Boil Water Advisory

If WSSC Water issues a boil water advisory, there are safety steps you need to follow while the advisory's in effect and after it ends.
Read more
December 15, 2020

Sanitary Sewer Overflow Reports Breaks/Overflows

Read more

Recommendations for Non-Residential Commercial Buildings

When a building or home has been unoccupied or closed for an extended time, it's wise to follow these steps and flush out water that might have become...
Read more
December 15, 2020

Sewer Blockages & Backups

It can happen: one day sewage might back up into your home. Who's responsible for fixing the problem, you or WSSC Water? The answer: It depends.
Read more
December 15, 2020

WSSC Claims - Notice of Loss

Read more
December 15, 2020

Miss Utility - Call 811 before you dig

Even a little project can cause big headaches if you start digging before calling Miss Utility. Learn why it's so important to dial 8-1-1 before you p...
Read more
December 15, 2020

Interactive Breaks and Leaks Graph

Read more
December 15, 2020

14501 Sweitzer Ln
Laurel, MD 20707

(301) 206-4001
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