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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Emergency Water and Sewer Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

Learn more about different types of problems and emergencies, and what you can do to prevent them, below.

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...
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December 15, 2020

Sewer Blockages & Backups

It can happen: one day sewage might back up into your home. Who's responsible for fixing the problem, you or WSSC Water? The answer: It depends.
Read more
December 15, 2020