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*MARCH 21 UPDATE* Drinking water not impacted by sewer main collapse in Germantown
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Employee Retirement Plan Actuarial Valuations

Employee Retirement Plan Annual Reports

Employee Retirement Plan Investment Performance

OPEB Actuarial Valuations

OPEB Financial Statements

OPEB Investment Performance 

More Financial Information

Finance Office

WSSC Water's Finance Office accounts for the funds that WSSC Water receives - and plans the smartest way to use that money in the future.

Financial Policies

WSSC Water wants to assure customers, capital markets and rating agencies that we have sound, well-managed financial policies. We invite you to explor...

Investor Relations

WSSC Water presents this information on our bonds and other debt obligations to provide transparency to our investors and our customers.

Financial Information

It takes billions of dollars to operate WSSC Water, and billions more to plan and build all the improvements we have planned. This is how we arrive at...

Monthly Status Reports

The Monthly Status Report provides summary budgetary and fiscal performance information delineating the Commission’s current and projected financial s...

Last Modified: December 1, 2025, 11:53 am EST