Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Verifying Pipe Material

Learn how WSSC Water is checking pipes for lead or how you can do it yourself. 

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Tap IN Supplier Development/Strategic Outreach

The Office of Supplier Diversity and Inclusion provides numerous resources for our suppliers in support of their continuous development as sustainable diverse and small, local businesses.

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Customer Service FAQs

You have questions, we have answers. Find answers to customer questions we're asked most frequently on this page.  

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Office of the Inspector General

The Office of the Inspector General guards against fraud, waste and abuse at WSSC Water.

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Pollution Prevention and Control

To keep certain pollutants, such as mercury, out of the water, we need your help. Learn more about what you can do.

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Report a Water Quality Issue

If you are experiencing water quality issues in your drinking water, please contact the Emergency Services Center at 301-206-4002. 

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