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Customer Service Call Center Closed May 28-29
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Can the Grease

We will send free "Can the Grease" lids to WSSC Water customers who request them through the online form included on this page. Our lids work with most soup, vegetable and fruit cans. We provide the l...

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Annual Notifications of Service Line Material

November 2025 Update If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

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Verifying Pipe Material

Learn how WSSC Water is checking pipes for lead or how you can do it yourself. 

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Tap IN Supplier Development/Strategic Outreach

The Office of Supplier Diversity and Inclusion provides numerous resources for our suppliers in support of their continuous development as sustainable diverse and small, local businesses.

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Customer Service FAQs

You have questions, we have answers. Find answers to customer questions we're asked most frequently on this page.  

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Office of the Inspector General

The Office of the Inspector General guards against fraud, waste and abuse at WSSC Water.

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