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Customer Service Call Center Closed May 28-29
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Aging Infrastructure

WSSC Water is now faced with the critical challenge of old and failing infrastructure. WSSC Water maintains about 5,977 miles of water mains.

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Watershed Regulations FAQs

Here are responses to some Frequently Asked Questions regarding the regulations for WSSC Water’s watershed properties surrounding the Triadelphia and T. Howard Duckett reservoirs. 

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WSSC Water Fees

Learn about the fees on your bill, what the monies are used for and how they are calculated.

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ePlan Review

All new project submittal requests for ePlan Review must be submitted via the ePermitting system.

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Videos

 The videos below tell a lot of stories about WSSC Water.

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Supplier Diversity Performance Reports

The Office of Supplier Diversity and Inclusion is committed to annual reporting on the implementation and administration of minority business enterprise programs to Montgomery and Prince George's...

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Resolving Billing Issues

If you question the amount of your bill, be assured that WSSC Water is here to resolve any issues.Enhancements to Customer Engagement on High Bills

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