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Customer Service Call Center Closed May 28-29
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Throughout the year, the Intergovernmental Relations Office works closely with Municipalities in Montgomery and Prince George’s Counties.

Helpful Links:

[email protected]
301-206-8228

Laurel Office:
14501 Sweitzer Lane
Laurel, MD 20707

Annapolis Office:
7 State Circle
Annapolis, MD 21401

More Intergovernmental Relations Information

Intergovernmental Relations Office

We represent WSSC Water's interests before elected bodies, government agencies and community stakeholders, and champion legislation that supports our ...

About Us

WSSC Water’s Intergovernmental Relations Office (IRO) is on the front line advocating, for legislation that impacts our work.

Federal Affairs

The Intergovernmental Relations Office works with members of Congress to support legislation that aligns with our strategic priorities and promotes ou...

State Affairs

WSSC Water works throughout the Maryland General Assembly session to promote organizational interests and champion and support legislation that aligns...

Local Affairs

IRO strives to educate public officials and influence policy on the local level.

Last Modified: May 21, 2026, 1:14 pm EDT