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Recreational Water Contact Health Advisory
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Applies to T. Howard Duckett Reservoir

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Residential Water Service Disconnections have resumed
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Learn about our Financial Assistance Programs
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Regional Drought Watch
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Read COG news release on 2026 drought watch
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Utility Services Directions

The following directions list the depots in each county for picking up hydrant meters.

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WSSC Water Holidays

Emergencies: 301-206-4002  | Claims:  301-206-7095 | Bill payments: 301-206-4001 

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Commissioners' Engineering Scholarship Program

WSSC Water offers annual scholarships to college students majoring in engineering fields that are vital to the work of WSSC Water.Learn about internships

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Violations of the Code

If someone else doesn't follow the rules when your plumbing needs work, you could get in trouble. Don't take chances, learn how to be Code-smart.

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Financial Information

It takes billions of dollars to operate WSSC Water, and billions more to plan and build all the improvements we have planned. This is how we arrive at those big numbers.

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Dispute Resolving Board (DRB) Review

If you have not paid your bill in full and believe that you are entitled to a reduction in charges, here are the steps to follow for a review.

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Start or Stop Service

Moving to a new home and need to set up your WSSC Water account? Planning to move out and want to stop your billing? We can help.

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