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Customer Service Call Center Closed May 28-29
1779309000

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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Plumbing & Fuel Gas Codes

Here's where to find the WSSC Plumbing and Fuel Gas Code and the most recent updates, as well as archived Code and Amendments.

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Development Services General Conditions

For developers and engineers working on pipeline construction projects, refer to the General Conditions and Standard Specifications listed on this page.

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Essential-Water-Use-Only Request

Request LIFTED for all WSSC Water Customers, Effective 1:20 p.m., Monday, February 2, 2026

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Fats, Oils & Grease

One of the most frequent causes of sewer clogs is a cooking product such as fats, oils and grease.

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Be Salt Wise in Winter

It’s as easy as 1-2-3! Shovel right away. Use less salt. (One 12-ounce mug is all you need to melt 10 sidewalk squares!) After storm events, sweep up any excess salt for re-use.

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General Counsel

The General Counsel is WSSC Water's chief legal officer who oversees legal issues and identifies potential legal concerns.

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Engineering and Construction

From the initial steps of project planning and design, to putting the final touches on construction projects big and small - that's the work of the Engineering and Construction Department.

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Communications Office

The Communications team keeps the public in the know about WSSC Water news, events, maintenance, construction projects and in times of crisis, important updates.

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