New and Improved Customer Experience!
You can also apply to join a focus group!
Find help for some of the questions we receive most often from our WSSC Water customers as well as the regulations that govern how we bill for services, collect fees and handle billing questions, disputes and other issues.
 | Understanding Your BillOur bill explainer makes it easy to understand your charges. It walks you through how your water and sewer usage is measured, explains our rate structure and shows how your water and sewer charges are calculated. |
 | Paying Your BillPaying your bill is easy! Choose the payment option that's most convenient for you. Related Regulation: 3.25.030, General Billing Procedures |
 | Financial AssistanceUse our new financial assistance guide to find the right assistance option for your needs. You can also review our full list of affordable and flexible assistance options. |
 | Disputes and RefundsIf you believe you have been charged an amount higher than what is legally payable, you may consider one of our dispute processes.
Related Regulation: 3.05, Hearing Procedures for Customer Refund Claims |
 | Reporting a Water or Sewer EmergencyIf you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), contact our Emergency Services Center 24/7 at 301-206-4002 or [email protected], or report the problem on our mobile app. |
 | Water Service Shut Off?Was your water service turned off for non-payment? Let us help you get it restored and find a payment plan that works best for you. |
 | Finding Your Own HelpIf you've received a bill that's unexpectedly higher than usual, learn how you can check for leaks or find a WSSC-certified plumber to help you. You can also reach one of our customer advocates for additional support and help. |
 | Get Connected, Stay ConnectedWhether you're moving in or moving out, learn how to start or stop your service or how to connect your property to WSSC Water. Plus, learn how you can connect with us, via our apps, our maps and our many social media options! |
 | Get to Know Your Water MeterYour property has a water meter(s), which is located either inside or outside. We use readings we obtain from this meter to calculate your water and sewer bills. |
 | Tenant-Landlord AffairsDid you know that the property owner is responsible for maintaining all plumbing on private property? Also, in Maryland, property owners are ultimately responsible for payment of all water and sewer bills, including any bills left unpaid by a tenant. |
 | Demolition PracticesIf total or partial building demolition is in your plans, don't proceed until you have specific certifications from WSSC Water. |