Dispute Resolving Board (DRB) Review

If you have not paid your bill in full and believe that you are entitled to a reduction in charges, first discuss your concerns with WSSC Water staff.  WSSC Water’s Customer Service Center is available Monday through Friday, 8:00 a.m. - 6:00 p.m. at 301-206-4001, or toll free at 1-800-634-8400. After our staff explains the billing, if you are still dissatisfied, you may begin the DRB process by submitting a Dispute Resolving Board (DRB) Review Request Form (English & Espanol).

How to request a review

Complete the online DRB Review Request Form. Explain why you disagree with the charges and include any supporting documents.

You must pay all undisputed charges by the due date and submit your request within 60 days of the meter-reading date on which the bill was based.

What happens next?

WSSC Water will investigate your dispute. This process may take several months. After the investigation, you will receive the DRB’s decision or be contacted about a hearing.

The DRB may adjust your bill without a hearing, schedule a hearing, or deny your request without a hearing. Their decision is final.

The DRB reviews unpaid disputed charges. If you pay the disputed charges and still disagree with the bill, you may request a Refund Hearing.