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Customer Service Call Center Closed May 28-29
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Compliance System FAQs

 If you have a question or comment about WSSC Water’s Web-Based Compliance System, compliance issues, or the training program, please contact the Office of Supplier Diversity & Inclusion (OSD...

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Basic page

Conservation Tips

Wise Water Use Gives You the Power to Reduce Your Bill  

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New eBill Service FAQs

Get answers to your questions as we work to enhance our customer's experience with a new eBill service!

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Basic page

SLBE and MBE Programs

An overview of WSSC Water's Small Local Business Enterprises Program and Minority Business Enterprises Program. 

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SLBE Guidelines

Small Local Business Enterprise Program (SLBE Program) Guidelines and Instructions for Completing the Application and Affidavit

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Compliance & Resources

WSSC Water is serious about compliance, which is why it is one of our focus areas.

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Compliance & Resources

WSSC Water is serious about compliance, which is why it is one of our focus areas.

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Basic page

Fire Hydrants: Maintenance and Meter Leases

We perform thousands of maintenance checks on fire hydrants every year so they're ready when needed. In certain situations, we also lease fire hydrant meters to customers. Keep reading to learn more.

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