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Customer Service Call Center Closed May 28-29
1779309000

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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Plumber Information and Licenses

A plumber's or gasfitter's license opens doors to a satisfying career. Read below to learn how to get started in the field, or how to advance.

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Plumbers, Cross-Connection Technicians & Trainers

Essential information for cross-connection technicians, licensed plumbers and trainers/instructors of cross-connection/backflow prevention certification programs.Find details on backflow training, tes...

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Real Estate and Development

We own and lease land and buildings and look for ways to generate non-rate-related revenue by seeking unique opportunities that leverage our real estate assets.

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Adopt A Fire Hydrant

When emergencies occur, time is of the utmost importance.

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Clopper Road Project - Phases 1A, 1B and 2

WSSC Water will be installing new 24-inch water mains along a large portion of Clopper Road. Learn more about this project and its timeline. 

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Design (Phase 2) Forms

Here's where to find forms and information needed during Phase Two - the design portion of a development project.

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Billing Adjustment Request

If you receive a larger-than-expected bill, you might be able to request a billing adjustment. Keep reading to learn if you're eligible, and if so, how make your request.

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Wastewater Treatment

Our wastewater treatment mission is to produce clean water that is safe to return to the environment while using the biosolids that are produced in an environmentally beneficial way.

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