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Customer Service Call Center Closed May 28-29
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Laboratory Expansion Project

To ensure another century of safe water, WSSC Water invested $38 million to upgrade its Maryland Department of the Environment-certified laboratory to meet increased demand for water quality analysis....

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Industrial Discharge Control Program

WSSC Water's Industrial Discharge Control Program, recognized as an Outstanding Pretreatment Program, was formed to regulate and monitor industrial discharges to the sewer system.

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Information Technology

Our information technology (IT) specialists do an amazing job of keeping our IT infrastructure humming so that we can deliver world-class service to you.

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Pay My Bill

WSSC Water offers you several ways to pay your bill. Simply choose the option that works best for you.

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Integrated Security & Protective Services Section

The Integrated Security & Protective Services Section is responsible for the 24/7 monitoring and coordination of security systems, personnel, and emergency response support across the organization...

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Customer Self-Service

Check out the self-service options on this page to manage your account, pay your bill and find the information you need — all right here at your fingertips, without needing to speak with a Customer Se...

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Financial Information

It takes billions of dollars to operate WSSC Water, and billions more to plan and build all the improvements we have planned. This is how we arrive at those big numbers.

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