Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

SLBE and MBE Programs

An overview of WSSC Water's Small Local Business Enterprises Program and Minority Business Enterprises Program. 

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Design (Phase 2) Forms

Here's where to find forms and information needed during Phase Two - the design portion of a development project.

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Understanding PFAS

Per- and Polyfluoroalkyl SubstancesQuestions? Contact WSSC Water

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Customer Assistance Program (CAP)

WSSC Water has a CAP that provides financial assistance to approved residential customers. Customers are required to re-enroll with Office of Home Energy Programs to continue their CAP enrol...

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Intergovernmental Relations Office

We represent WSSC Water's interests before elected bodies, government agencies and community stakeholders, and champion legislation that supports our priorities, mission and vision.

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Equal Employment Opportunity Division

Our Equal Employment Opportunity Division ensures that WSSC Water upholds our commitment to equal opportunities for all.

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WSSC Water is Winter Ready

Our crews are committed to serving our customers 24/7/365 and are prepared to respond to the increase in water main breaks and leaks we experience during the winter months. 

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Fire Hydrants: Maintenance and Meter Leases

We perform thousands of maintenance checks on fire hydrants every year so they're ready when needed. In certain situations, we also lease fire hydrant meters to customers. Keep reading to learn more.

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