Here to Help

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Covid-19 has all of us in our homes more than ever. With more time spent inside, you’re using more water: flushing more, washing your hands more and doing more dishes. This increased water use can have a significant impact on your bill. All of us at WSSC Water understand the emotional, physical and financial stress this global health crisis has had on our community. We understand that the added stress of a high water bill can be difficult to manage. We know many customers will have questions about their bills, including those that receive estimated bills. We want our customers to know that we are here to help.

Affordability Programs

Because of the pandemic’s economic impact, WSSC Water included an additional $324,000 from the current budget to help more customers struggling to pay their water and sewer bills – for a total of $3.2 million in our upcoming Fiscal Year 2021 budget. To learn more about WSSC Water’s assistance programs, visit the assistance page. Eligibility requirements do apply.

Our customer service advisors also stand ready to work one-on-one with you to establish convenient payment plans and connect you to available financial resources. Please call us at 301-206-4001 or toll free at 1-800-634-8400. Our representatives are available to help weekdays from 7:30 a.m. to 7 p.m. You can also email us at customerservice@wsscwater.com

Estimated Bills

To protect public health during this crisis, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, some customers will receive estimated bills. 

When WSSC Water cannot obtain an actual reading, the estimated bill is based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.

Your bill will clearly indicate if it’s an estimated bill.

Please pay your estimated bill. Once the actual meter reading is obtained and validated, we will cancel any estimated bills and rebill the account using the actual meter reading provided.

If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak. Undetected water leaks can lead to very high bills. Please view this page on how to submit a water meter reading.

Save Water Now, Save Money Later 

At the onset of this pandemic, WSSC Water took proactive steps to help customers and protect public health by suspending all water service shutoffs and waiving late fees. These customer-assistance measures continue. For months, WSSC Water has also been providing water-saving tips to customers knowing their in-home usage would increase..
 
Here are several ways customers can save water now and save money on their bill:
  • Turn off the faucet to lather and scrub when washing hands
  • Take shorter showers
  • Use the dishwasher instead of washing dishes by hand
  • Find and repair any leaks
  • Toilet leaks are the most common cause of high-water bills. Check out this video to help detect one of these silent, but expensive, leaks.
  • Conservation Tips
  • Understand Household Water Usage
If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 or toll free at 1-800-634-8400. Our representatives are available to help weekdays from 7:30 a.m. to 7 p.m. You can also email us at customerservice@wsscwater.com
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