WSSC Water Is Here to Help

The COVID-19 pandemic has forced all of us to stay home more than ever. With more time spent inside, we're all using more water than before, to wash our hands regularly, flush the toilet more often and wash dishes more frequently. This increased water usage can significantly impact your bill. All of us at WSSC Water understand the stress - emotional, physical and financial - that this global health crisis has had on our community, and we understand that the added stress of a high water bill can be difficult to manage. We know many customers will have questions about their bills; please know that we are Here to Help.

Financial Assistance Programs

Due to the pandemic’s economic impact, WSSC Water added $324,000 to the amount budgeted to help customers struggling to pay their water and sewer bills, for a total of $3.2 million. See the Financial Assistance Programs page for information on available programs; keep in mind that eligibility requirements do apply.

At the onset of this health crisis, WSSC Water took proactive steps to help customers and protect public health by suspending all water service shutoffs and waiving late fees. These customer-assistance measures continue.

If you need financial help to pay your bill, call us today at 301-206-4001 (toll free, 1-800-634-8400) weekdays from 7:30 a.m. to 7 p.m., or email us at custserv@wsscwater.com. Our Customer Service Advisors are ready to work one-on-one with you to establish payment plans and connect you to financial resources.

Estimated Bills

To protect public health during the pandemic, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, you may receive an estimated bill based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.

Your bill will clearly indicate if it is an estimated bill:

Please pay your estimated bill. Once we have obtained an actual meter reading, we will cancel any estimated bills and rebill the account using the meter reading provided.

If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak, which can lead to high bills. Learn how to submit a water meter reading.  

Save Water Now, Save Money Later

There are many ways to save water and reduce the cost of your bill. Here are just a few:

• When you wash your hands, turn off the faucet while you lather and scrub
• Take shorter showers
• Use the dishwasher instead of washing dishes by hand
• Use your automatic washing machine for full loads only
• Install water-saving shower heads or flow restrictors
• Find and repair any leaks
• Toilet leaks are the most common cause of high water bills. This video will show you how to check for toilet leaks. 
• Water your lawn only when it needs it and during the coolest part of the day

We've listed many more water-saving suggestions for your home on our Water Conservation Tips page. And to help you understand the largest water-users at home, see our Understanding Household Water Usage page. 

If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 (toll free at 1-800-634-8400), weekdays from 7:30 a.m. to 7 p.m, or email us at custserv@wsscwater.com.

More questions answered on our Estimated Billing FAQs page

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