More than ever, WSSC Water is Here to Help: with tips on meeting challenges caused by the pandemic, to assist customers needing financial help to pay their water bill, and more.
Want to avoid being on hold? There are fast and easy options to connect with us:
If your account is past due, we are HERE TO HELP! Please make arrangements to pay your past due balance or enter into a payment plan as soon as possible. WSSC Water offers flexible and convenient payment plans that fit any budget. For information about setting up a payment plan, go to wsscwater.com/payplans. It’s important to know that you will need to speak to a customer service advisor to establish a payment plan. Please call us weekdays from 7:30 am – 7:00 pm at 301-206-4001, 1-800-634-8400, or TTY 301-206-8345 Special Hours on Fridays only 7:30 - Noon (May 20, May 27 and June 3 only). Have your account number ready. We are experiencing longer than usual wait times. We greatly appreciate your patience.
We’ve enhanced our financial assistance programs to help even more customers. Learn how you can reduce your WSSC Water bill.
Bill payment options are available on our website at wsscwater.com/paymybill. In addition, you can check your WSSC Water account balance and make payments by:
If you received a higher than normal bill, commercial customers may be eligible for a one-time high bill adjustment under certain circumstances. Please visit our Billing Adjustment Request page for more information.
If you have any questions or would like to set up a payment plan, call us at 301-206-4001. Please note tenant-occupied properties require the owner's written authorization to establish a pay plan, which requires completion of the Owner Authorization Form below.
Owner Authorization Form | Owner Authorization Form (Español)
Thank you for being a valued customer!
This was a tough decision but continuing the temporary suspension of water service turnoffs is no longer financially viable. We have a public health duty to ensure we have the necessary funds to invest in and improve our infrastructure.
Please call a Customer Service Advisor at 301-206-4001 or 1-800- 828-6439 (toll-free) to discuss this matter. A Release of Liability must be either faxed or posted at the property in plain sight to have service restored.
Release of Liability (English) | Release of Liability (Espanol)
Emergency Service Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or emergencycallcenter@wsscwater.com.
Yes. Any customer, including commercial and government accounts, can establish a convenient payment plan. There is no minimum payment required. WSSC Water will work with customers to set up a flexible plan that fits any budget and enables you to pay what you can afford. To establish a payment plan, please call our Customer Service Advisors at 301-206-4001, Monday – Friday, 7:30 a.m.–7:00 p.m.
Here are some additional state and county resources available to businesses in Maryland:
If you need financial help to pay your bill, call us today at 301-206-4001 (toll free, 1-800-634-8400) weekdays from 7:30 a.m. to 7 p.m. Special Hours on Fridays only 7:30 - Noon (May 20, May 27, and June 3 only), or email us at customerservice@wsscwater.com. Our Customer Service Advisors are ready to work one-on-one with you to establish payment plans and connect you to financial resources.
To protect public health during the pandemic, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, you may receive an estimated bill based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.
Your bill will clearly indicate if it is an estimated bill:
Please pay your estimated bill. Once we have obtained an actual meter reading, we will cancel any estimated bills and rebill the account using the meter reading provided.
If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak, which can lead to high bills. Learn how to submit a water meter reading.
More questions answered on our Estimated Billing FAQs page
There are many ways to save water and reduce the cost of your bill. Here are just a few:
We've listed many more water-saving suggestions for your home on our Water Conservation Tips page. And to help you understand the largest water-users at home, see our Understanding Household Water Usage page.
If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 (toll free at 1-800-634-8400), weekdays from 7:30 a.m. to 7 p.m, Special Hours on Fridays only 7:30 - Noon (May 20, May 27 and June 3 only), or email us at customerservice@wsscwater.com.
