WSSC Water Is Here to Help
More than ever, WSSC Water is Here to Help: with tips on meeting challenges caused by the pandemic, to assist customers needing financial help to pay their water bill, and more.
"This pandemic has forced our customers to make difficult financial choices, and we want them to know that we are here to help. For those behind on their water and sewer bills, please contact us immediately to avoid a disruption of service. We will work with customers to keep our safe, clean water flowing into each home and business in Prince George’s and Montgomery counties.”
Carla Reid
General Manager/CEO
Water Service Turnoffs Resume: Act Now
Commercial/Government Accts. - August 1;
Residential Accts. - September 13
If your account is past due, please make arrangements to pay your past due balance or enter into a payment plan as soon as possible.
Please know that we are here to help. WSSC Water offers flexible and convenient payment plans that fit any budget. For information about setting up a payment plan, go to wsscwater.com/payplans. Bill payment options are available on our website at wsscwater.com/paymybill. In addition, you can check your WSSC Water account balance and make payment by:
- Registering or logging into your account online at my.wsscwater.com.
- Calling our 24/7 Interactive Voice Response System on 301-206-4001. Follow the prompts to check your balance, make a payment, split the bill into two payments, or enter a meter reading.
- Speaking with a Customer Service Advisor. Call us weekdays from 7:30 a.m. to 7 p.m., on
301-206-4001, 1-800-634-8400, or TTY 301-206-8345. - Accessing the WSSC Water Mobile App.
Download the App at wsscwater.com/mobile to pay your bill and view payment, billing and water consumption history.
If you received a higher than normal bill, commercial customers may be eligible for a one-time high bill adjustment under certain circumstances. Please visit our Billing Adjustment Request page for more information.
If you have any questions or would like to set up a payment plan, call us at 301-206-4001. Thank you for being a valued customer!
Frequently Asked Questions about Turnoffs
Turnoffs Decision
Questions
Why now?
This was a tough decision but continuing the temporary suspension of water service turnoffs is no longer financially viable. We have a public health duty to ensure we have the necessary funds to invest in and improve our infrastructure.
Restoring Service
Questions
When will my suspended service be restored?
Please call a Customer Service Advisor at 301-206-4001 or 1-800- 828-6439 (toll-free) to discuss this matter. A Release of Liability must be either faxed or posted at the property in plain sight to have service restored.
Release of Liability (English) | Release of Liability (Espanol)
Emergency Service Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or emergencycallcenter@wsscwater.com.
Commercial and Government Accounts
Questions
As a commercial/government account, can I get on a payment plan?
Yes. Any customer, including commercial and government accounts, can establish a convenient payment plan. There is no minimum payment required. WSSC Water will work with customers to set up a flexible plan that fits any budget and enables you to pay what you can afford. To establish a payment plan, please call our Customer Service Advisors at 301-206-4001, Monday – Friday, 7:30 a.m.–7:00 p.m.
What other financial assistance options are out there for commercial/government accounts?
Here are some additional state and county resources available to businesses in Maryland:
- COVID Relief Act Programs: govstatus.egov.com/md-coronavirus-business/financial-assistance
- State of Maryland: commerce.maryland.gov/fund
- Montgomery County: montgomerycountymd.gov/biz-resources/covid19/
- Prince George’s County: pgcedc.com/covid19
- Database for Maryland Financial Incentives for Businesses: commerce.knack.com/maryland-funding-incentives
The Customer Service One-Stop Shop is now open, get the hours of operation here.
More information on our Financial Assistance Programs page.
If you need financial help to pay your bill, call us today at 301-206-4001 (toll free, 1-800-634-8400) weekdays from 7:30 a.m. to 7 p.m., or email us at customerservice@wsscwater.com. Our Customer Service Advisors are ready to work one-on-one with you to establish payment plans and connect you to financial resources.
Estimated Bills
To protect public health during the pandemic, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, you may receive an estimated bill based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.
Your bill will clearly indicate if it is an estimated bill:
Please pay your estimated bill. Once we have obtained an actual meter reading, we will cancel any estimated bills and rebill the account using the meter reading provided.
If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak, which can lead to high bills. Learn how to submit a water meter reading.
Save Water Now, Save Money Later
There are many ways to save water and reduce the cost of your bill. Here are just a few:
- When you wash your hands, turn off the faucet while you lather and scrub
- Take shorter showers
- Use the dishwasher instead of washing dishes by hand
- Use your automatic washing machine for full loads only
- Install water-saving shower heads or flow restrictors
- Find and repair any leaks
- Toilet leaks are the most common cause of high water bills. This video will show you how to check for toilet leaks.
- Water your lawn only when it needs it and during the coolest part of the day
We've listed many more water-saving suggestions for your home on our Water Conservation Tips page. And to help you understand the largest water-users at home, see our Understanding Household Water Usage page.
If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 (toll free at 1-800-634-8400), weekdays from 7:30 a.m. to 7 p.m, or email us at customerservice@wsscwater.com.
Last Modified: July 23, 2021, 10:48 am EDT