Here to Help

en Espanol

“COVID-19 [coronavirus] has changed how much water our customers use on a daily basis and the added stress of a high bill can be difficult to manage. We know many customers will have questions about their bills, including those that receive estimated bills. We want our customers to know that we are Here to Help.” - General Manager/CEO Carla Reid

COVID-19 has caused all of us to be in our homes more than ever. With more time spent inside, you are using more water: flushing, washing your hands and doing dishes more frequently. This increased water usage can have a significant impact on your bill. All of us at WSSC Water understand the emotional, physical and financial stress that this global health crisis has had on our community. We understand that the added stress of a high-water bill can be difficult to manage. We know many customers will have questions about their bills, including those that receive estimated bills. We want our customers to know that we are Here to Help.

Financial Assistance Programs

Because of the pandemic’s economic impact, WSSC Water included an additional $324,000 from the current budget to help more customers struggling to pay their water and sewer bills – for a total of $3.2 million. More information about WSSC Water’s assistance programs is available but eligibility requirements do apply.

Call us today - our Customer Service Advisors are ready to work one-on-one with you to establish convenient payment plans and connect you to available financial resources. Please call us at 301-206-4001 or toll free at 1-800-634-8400. Our advisors are available to help weekdays from 7:30 a.m. to 7 p.m. You also can email us at customerservice@wsscwater.com

Estimated Bills – en Español

To protect public health during the pandemic, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, you may receive an estimated bill. 

When WSSC Water cannot obtain an actual reading, the estimated bill is based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.

Your bill will clearly indicate if it is an estimated bill.

Please pay your estimated bill. Once the actual meter reading is obtained and validated, we will cancel any estimated bills and rebill the account using the actual meter reading provided.

If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak. Undetected water leaks can lead to very high bills. Please learn how to submit a water meter reading.

Save Water Now, Save Money Later 

At the onset of this health crisis, WSSC Water took proactive steps to help customers and protect public health by suspending all water service shutoffs and waiving late fees. These customer-assistance measures continue. Please find water-saving tips below to help you and your family save water and money.

Here are several ways you can save water now and reduce the cost of your bill:

  • Turn off the faucet to lather and scrub when washing hands
  • Take shorter showers
  • Use the dishwasher instead of washing dishes by hand
  • Use your automatic washing machine for full loads only
  • Install water-saving shower heads or flow restrictors
  • Water your lawn only when it needs it and during the coolest part of the day
  • Find and repair any leaks
  • Toilet leaks are the most common cause of high-water bills. Check out this video to help detect one of these silent but expensive leaks.
  • Conservation Tips
  • Understand Household Water Usage

If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 or toll free at 1-800-634-8400. Our advisors are available to help weekdays from 7:30 a.m. to 7 p.m. You also can email us at customerservice@wsscwater.com

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