alert
Tenant-Occupied Property Alert
1631203388

Owner Authorization Form required for payment plan

Water Service Turnoffs Resume
1626894664

Commercial/Government Accts. - August 1
Residential Accts. - September 13

close

Water Service Turnoffs Resume: Act Now

Commercial/Government Accts. - August 1;
Residential Accts. - September 13
 

If your account is past due, we are HERE TO HELP! Please make arrangements to pay your past due balance or enter into a payment plan as soon as possible. WSSC Water offers flexible and convenient payment plans that fit any budget. For information about setting up a payment plan, go to wsscwater.com/payplans. It’s important to know that you will need to speak to a customer service advisor to establish a payment plan. Please call us weekdays from 7:30 am – 7:00 pm at 301-206-4001, 1-800-634-8400, or TTY 301-206-8345. Have your account number ready. We are experiencing longer than usual wait times. We greatly appreciate your patience.

Bill payment options are available on our website at wsscwater.com/paymybill. In addition, you can check your WSSC Water account balance and make payments by:

  • Registering or logging into your account online at my.wsscwater.com.
  • Calling our 24/7 Interactive Voice Response System on 301-206-4001. Follow the prompts to check your balance, make a payment, split the bill into two payments, or enter a meter reading.  
  • Accessing the WSSC Water Mobile App. 
    Download the App at wsscwater.com/mobile to pay your bill and view payment, billing and water consumption history.

If you received a higher than normal bill, commercial customers may be eligible for a one-time high bill adjustment under certain circumstances. Please visit our Billing Adjustment Request page for more information.

If you have any questions or would like to set up a payment plan, call us at 301-206-4001. Please note tenant-occupied properties require the owner's written authorization to establish a pay plan, which requires completion of the Owner Authorization Form below.

Owner Authorization Form  |  Owner Authorization Form (Español)

Thank you for being a valued customer!

Frequently Asked Questions about Turnoffs

What do you want to know about ?
Go Back
Didn't find your answer?
Turnoffs Decision
Questions

This was a tough decision but continuing the temporary suspension of water service turnoffs is no longer financially viable. We have a public health duty to ensure we have the necessary funds to invest in and improve our infrastructure.

Restoring Service
Questions

Please call a Customer Service Advisor at 301-206-4001 or 1-800- 828-6439 (toll-free) to discuss this matter. A Release of Liability must be either faxed or posted at the property in plain sight to have service restored.
Release of Liability (English) | Release of Liability (Espanol)

Emergency Service Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or emergencycallcenter@wsscwater.com.

Commercial and Government Accounts
Questions

Yes. Any customer, including commercial and government accounts, can establish a convenient payment plan. There is no minimum payment required. WSSC Water will work with customers to set up a flexible plan that fits any budget and enables you to pay what you can afford. To establish a payment plan, please call our Customer Service Advisors at 301-206-4001, Monday – Friday, 7:30 a.m.–7:00 p.m. 

Here are some additional state and county resources available to businesses in Maryland:

If you need financial help to pay your bill, call us today at 301-206-4001 (toll free, 1-800-634-8400) weekdays from 7:30 a.m. to 7 p.m., or email us at customerservice@wsscwater.com. Our Customer Service Advisors are ready to work one-on-one with you to establish payment plans and connect you to financial resources.

Estimated Bills

To protect public health during the pandemic, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, you may receive an estimated bill based on your prior year’s usage during the same billing period. Please see the FAQs for detailed information.

Your bill will clearly indicate if it is an estimated bill:

estimated bill

Please pay your estimated bill. Once we have obtained an actual meter reading, we will cancel any estimated bills and rebill the account using the meter reading provided.

If you have an inside water meter and received an estimated bill, please contact us with your meter reading as soon as possible. An actual meter reading allows you to better manage your water use and can determine if you have a leak, which can lead to high bills. Learn how to submit a water meter reading.  

Save Water Now, Save Money Later

There are many ways to save water and reduce the cost of your bill. Here are just a few:

  • When you wash your hands, turn off the faucet while you lather and scrub
  • Take shorter showers
  • Use the dishwasher instead of washing dishes by hand
  • Use your automatic washing machine for full loads only
  • Install water-saving shower heads or flow restrictors
  • Find and repair any leaks
  • Toilet leaks are the most common cause of high water bills. This video will show you how to check for toilet leaks
  • Water your lawn only when it needs it and during the coolest part of the day

We've listed many more water-saving suggestions for your home on our Water Conservation Tips page. And to help you understand the largest water-users at home, see our Understanding Household Water Usage page

If you have any questions about your bill, we are here to help. Please call a Customer Service Advisor at 301-206-4001 (toll free at 1-800-634-8400), weekdays from 7:30 a.m. to 7 p.m, or email us at customerservice@wsscwater.com.

More questions answered on our Estimated Billing FAQs page

Last Modified: September 14, 2021, 6:15 pm EDT