Customer Engagement and Advocacy
The Customer Engagement & Advocacy Division interacts directly with customers and the community to better understand your needs and to provide information on a wide range of issues.
Connect with Us, We Are Here to Help
The Customer Engagement & Advocacy Division serves as a voice for customers by helping resolve complex customer service issues and growing customer relationships face-to-face. We inform communities and stakeholders about WSSC Water priorities and projects and promote Financial Assistance and other key initiatives. Additionally, our team develops, promotes, and manages WSSC Water's community outreach with a particular focus on disadvantaged communities and environmental justice areas.
The team also promotes, raises money for and administers the Water Fund, which helps pay the water and sewer bills of Montgomery County and Prince George's county residential customers experiencing financial hardship. It is funded through the generous donations of customers, community members and WSSC Water employees. The Salvation Army administers the Water Fund and is responsible for determining eligibility.
The four areas of our Division are:
Make a direct contribution to the WSSC Water Fund via PayPal. 100% of your donation goes directly to the Water Fund.
Donate to the Water Fund!
Last Modified: July 16, 2025, 6:25 am EDT