WSSC Water Affordability Programs

Supporting our neighbors when they need help the most. - en Español

WSSC Water is committed to making your water and sewer bills more affordable. We have enhanced our affordability programs and we do encourage eligible residential customers to set-up a payment plan.

Need help now? Our Customer Service Advisors are here to help and ready to work with you to determine a program that will help you. Get started today by calling 301-206-4001.

  • Bill Adjustments: Available to residential customers once every three years under certain circumstances.
  • Flexible Payment Options: Extended due dates and pay plans can help when customers have an unexpected financial hardship.
    • CAP-Approved Customers may be eligible for a payment plan up to 48 months.
    •  All Other Customers may be eligible for a payment plan up to 36 months effective January 4, 2021.
  • The Water FundCustomers who qualify may receive up to $500 in emergency financial assistance per year. The program is administered by The Salvation Army.
  • Customer Assistance Program (CAP): Provides residential customers with a credit for WSSC Water’s fixed fees on water and sewer bills of up to $28 per quarterly bill or up to $112 annually. The program is administered by the Maryland Office of Home Energy Programs (OHEP) in partnership with WSSC Water.
  • Bay Restoration Fund Exemption: Waives the state-mandated Bay Restoration Fund fee of up to $15 per quarterly bill or up to $60 per year.
  • PipeER: Provides loans to finance the replacement of leaking pipes located on your residential property.  This program is administered by the WSSC Federal Credit Union in partnership with WSSC Water.
  • Owner Authorization Form  | Owner Authorization Form (en Español): Tenant-occupied properties require the owner's written authorization to establish a payment plan.

 

Bill Adjustments

Bill adjustments are available to residential customers once every three years under certain circumstances. WSSC Water can work with you if you need help with:

Leaks: Leaks result in higher water bills that can cause financial strain. Homeowners who have been responsible for their property and have fixed leaks that caused a high bill may be eligible for an adjustment. For more info, go to wsscwater.com/leaks  

CAP-Approved Customers: Effective September 1, 2019, CAP-approved customers may be eligible to receive a high bill adjustment removing 100% of the excess water and sewer usage for one billing cycle in any three-year period. 

Other High Bill Causes: Other adjustments for unexpectedly high bills may be available, including for medical reasons. More information available at High Bill Adjustments.

Flexible Payment Options

WSSC Water offers extended due dates and payment plans to assist customers with unexpected financial hardship.

CAP-Approved Customers: CAP-approved customers may be eligible for a payment plan up to 48 months.

All Other Customers may be eligible for a payment plan up to 36 months effective January 4, 2021

More information available at Flexible Payment Plans.

The WSSC Water Fund

The Water Fund was established in 1994 by WSSC Water employees to help residential customers in financial need pay their water/sewer bills. Qualified families can receive up to $500 in assistance toward their WSSC Water bill once per year. Water Fund donations come from generous customers, community members and employee donors. For more information, visit wsscwater.com/waterfund.  

As the administrator of The WSSC Water Fund, The Salvation Army is responsible for determining whether applicants qualify for assistance. To apply, call The Salvation Army office in the county where you live or go to https://salvationarmynca.org/gethelp/ for more information: 

Montgomery County

Prince George's County

The Salvation Army
20021 Aircraft Drive
Germantown, MD 20874
301-515-5354
Fax: (301) 869-3347

The Salvation Army
4825 Edmonston Road
Hyattsville, MD 20781
301-277-6103
Fax: 301-779-8020

Customer Assistance Program (CAP) reminder for customers

The Customer Assistance Program (CAP) provides a credit for WSSC Water’s fixed fees on water and sewer bills of up to $28 per quarterly bill or up to $112 per year. Customers who are enrolled in Maryland’s Office of Home Energy Programs (OHEP) qualify for this program. This program applies to renters when the tenant is the responsible billing party. For more information, please visit wsscwater.com/CAP.

To enroll, contact OHEP: 800-332-6347 or http://dhs.maryland.gov/office-of-home-energy-programs/.

Bay Restoration Fund Exemption

Waives the state-mandated Bay Restoration Fund (BRF) fee of up to $15 per quarterly bill or up to $60 annually. Customers who are enrolled in WSSC Water’s Customer Assistance Program automatically qualify for this program. For more information, visit wsscwater.com/bayexempt.

PipeER

WSSC Water is proud to present PipeER, a new service line replacement emergency loan program. PipeER provides loans to finance the replacement of leaking pipes located on residential property that connect from WSSC Water’s service connection to the home.

This new loan program, established through House Bill 408, provides $100,000 available annually to customers in need of emergency funds. Funds will be made available on a first-come, first-served basis each fiscal year until the fund is depleted.

This program is administered by the WSSC Federal Credit Union in partnership with WSSC Water.

The Credit Union is responsible for underwriting and administering the loans under this program. Customers are eligible to receive a maximum $5,000 loan, paid directly to a WSSC Water licensed plumber. For more information regarding the program and application process, please contact the WSSC FCU at 240-459-8008 or 301-206-8111 or visit wsscfcu.org/PipeER.

How do I register for these programs?

Get started by calling 301-206-4001 and our Customer Service Advisors will help you determine the programs that are best suited for you. Because our programs are administered by different agencies, there may be separate applications and eligibility requirements for each assistance program.

How can I qualify for the Customer Affordability Program?

WSSC Water’s Customer Assistance Program (CAP) provide assistance to eligible residential customers experiencing financial hardships by waiving the Ready to Serve Charge, also referred to as the fixed fees on their account. To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs (OHEP). The OHEP application is available in both English and Spanish and instructions to complete the application are found here - English | Spanish.

For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information.

Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.

Montgomery County Department of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
240-777-4450
rapohep@montgomerycountymd.gov

Prince George’s County Department of Social Services 
425 Brightseat Road
Landover, MD 20785
301-909-6300
pgcdss.energy@maryland.gov

2021 POVERTY GUIDELINES
based on 175% of the federal poverty guidelines

Household Size

Household Annual Gross Income

For families/households with more than 8 persons, add $7,840 for each additional person.

1

$22,230

2

$30,170

3

$38,010

4

$45,850

5

$53,690

6

$ 61,530

7

$ 69,370

8

$77,210

Customers may apply for energy assistance using one of the following options:

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