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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   


One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  


Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   


Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Urgent Request – UPDATE 7:30 p.m. Monday, August 19, 2024 - WSSC Water Continues to Ask Customers in the Camp Springs Area of Southern Prince George’s County to Limit Water Consumption to Essential Use Only

Water Main Construction Work Impacted Flow to Camp Springs Water Storage Tank   Immediate Conservation Efforts Could Avoid a Boil Water Advi...
Read more
August 19, 2024
News Release

Urgent Request – 6:30 p.m. Monday, August 19, 2024 - Essential Water Use Only for Customers in the Camp Springs Area of Southern Prince George’s County

Water Main Construction Work Impacted Flow to  Camp Springs Water Storage Tank   Immediate Conservation Efforts Could Avoid a Boil...
Read more
August 19, 2024
News Release

WSSC Water Holding Special Virtual Commission Meetings on Wednesday, August 21 and Thursday, August 22

Commissioners Scheduled to Vote to Convene in Closed Sessions to Discuss Personnel Matters Meeting Open to the Public & Available Via Livestream
Read more
August 19, 2024
News Release

WSSC Water Will Hold Public Hearings on Proposed Fiscal Years 2026-2031 Capital Improvements Program (CIP) Budget

Read more
August 19, 2024
Public Notices

Emergency Valve Repair – Rockville/North Potomac

Read more
August 16, 2024
Alert

Procurement

Read more

e-Bill Customer Alert

Read more
August 14, 2024

***UPDATE*** WSSC Water Crews Stop Sanitary Sewer Overflow in Germantown

Crews Installed Bypass Pumping Operation, Stopping Overflow  Drinking Water NOT Impacted 
Read more
August 9, 2024
News Release
Event Date
Sep 19 Sep 19
Event Type
Procurement Events

Parkway Water Resource Recovery Facility (WRRF) Electrical Upgrades Design-Build Upcoming Contract Outreach Event

Register for this event – September 19, 10 am – 11:30 am  Parkway Water Resource Recovery Facility (WRRF) Electrical Upgrades Design-Build Learn about other upcoming Contract Outreach Ev...

Event Date
Sep 17 Sep 17
Event Type
Procurement Events

Master Planning and Facility Planning Upcoming Contract Outreach Event

Register for this event – September 17, 10 am – 11:30 am  Master Planning Contracts Water Distribution  Master Planning Contracts Wastewater Collection Learn about other upcomi...

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14501 Sweitzer Ln
Laurel, MD 20707

301-206-4001
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