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Connect with Us, We Are Here to Help

The Customer Engagement & Advocacy Division serves as a voice for customers by helping resolve complex customer service issues and growing customer relationships face-to-face. We inform communities and stakeholders about WSSC Water priorities and projects and promote Financial Assistance and other key initiatives. Additionally, our team develops, promotes, and manages WSSC Water's community outreach with a particular focus on disadvantaged communities and environmental justice areas.

The team also promotes, raises money for and administers the Water Fund, which helps pay the water and sewer bills of Montgomery County and Prince George's county residential customers experiencing financial hardship. It is funded through the generous donations of customers, community members and WSSC Water employees. The Salvation Army administers the Water Fund and is responsible for determining eligibility.

The four areas of our Division are:

customer advocates, customer engagement construction project outreach, community relations and outreach
water fund - sharing the essential logo

Make a direct contribution to the WSSC Water Fund via PayPal. 100% of your donation goes directly to the Water Fund.

Donate to the Water Fund!

Last Modified: January 10, 2024, 11:52 am EST