Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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General Services Department

Our General Services Department has a big job: To pay attention to the many, many details that keep WSSC Water running smoothly.

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Bonds and Insurance

WSSC Water requires that contractors and suppliers show proof of insurance to cover any damages or injuries that might result from their activities.

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Improved Bill Layout

Learn about the changes WSSC Water implemented in February 2026 to make your bills even easier to understand. 

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Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff. 

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Pollution Prevention and Control

To keep certain pollutants, such as mercury, out of the water, we need your help. Learn more about what you can do.

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Intergovernmental Relations Office

We represent WSSC Water's interests before elected bodies, government agencies and community stakeholders, and champion legislation that supports our priorities, mission and vision.

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