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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   


One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  


Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   


Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Event Date
Feb 10 Feb 10
Event Type
Project Outreach Event

Regency Drive and Victory Lane Sewer Rehabilitation Projects Community Meeting

Join Meeting Dial In: +1 240-800-7929 Conference ID: 797 870 742# For more information, please visit our Community Project meetings page

Event Date
Feb 09 Feb 09
Event Type
Project Outreach Event

Glenarden Roads and Dodge Park Roads Sewer Rehabilitation Projects Community Meeting

Join Meeting Dial In: +1 240-800-7929 Conference ID: 447 258 175# For more information, please visit our Community Project meetings page

Update 6:10 p.m. Thursday, January 29, 2026: Essential-Water-Use-Only Request Expected to Continue Through Weekend for All WSSC Water Customers Due to Extreme Cold and Significant Increase in Water Main Breaks and Leaks

WSSC Water Customers Also Urged to Report Water Surfacing/Flowing in Streets and Rights of WayCustomer Conservation Efforts Are Helping Preserve Water...
Read more
January 29, 2026
News Release

Financial Assistance Guide

Read more

Financial Assistance Recommendations

Read more

Update 10:20 a.m. Thursday, January 29, 2026: Essential-Water-Use-Only Request Continues for All WSSC Water Customers Due to Significant Increase in Water Main Breaks and Leaks

WSSC Water Customers Also Urged to Report Water Surfacing/Flowing in Streets and Rights of WayIncrease in Breaks/Leaks Expected to Continue Due t...
Read more
January 29, 2026
News Release

Emergency Water Main Repair - Mt. Rainier

Read more
January 29, 2026
Alert

Operations Through Thursday, January 29, 2026, and Friday, January 30, 2026

Read more
January 28, 2026
Alert

Update 6:10 p.m. Wednesday, January 28, 2026: Essential-Water-Use-Only Request Continues for All WSSC Water Customers Due to Significant Increase in Water Main Breaks and Leaks

WSSC Water Customers Also Urged to Report Water Surfacing/Flowing in Streets and Rights of WayIncrease in Breaks/Leaks Expected to Continue Due t...
Read more
January 28, 2026
News Release

WSSC Water Holding Special Commission Meeting Today Wednesday, January 28, 2026, at 6 p.m.

Virtual Meeting to Discuss Legislation in the Maryland General Assembly 
Read more
January 28, 2026
News Release

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14501 Sweitzer Ln
Laurel, MD 20707

301-206-4001
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