Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Operations Section

The Operations Section consists of uniformed police officers providing 24 hour a day security and law enforcement services to employees, customers, and visitors, as well as its multi-billion-dollar ph...

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Billing Adjustment Request

If you receive a larger-than-expected bill, you might be able to request a billing adjustment. Keep reading to learn if you're eligible, and if so, how make your request.

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Financial Information

It takes billions of dollars to operate WSSC Water, and billions more to plan and build all the improvements we have planned. This is how we arrive at those big numbers.

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Plumbing & Fuel Gas Codes

Here's where to find the WSSC Plumbing and Fuel Gas Code and the most recent updates, as well as archived Code and Amendments.

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Drinking Water Sampling

This page is for customers who have been contacted by WSSC Water to participate in drinking water sampling.Participation is by invitation only. Customers are selected based on a list approved by the M...

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