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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Billing Adjustment Request

If you receive a larger-than-expected bill, you might be able to request a billing adjustment. Keep reading to learn if you're eligible, and if so, how make your request.

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SLBE and MBE Programs

An overview of WSSC Water's Small Local Business Enterprises Program and Minority Business Enterprises Program. 

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Tap Into Business: Small Business Industry Day

Join us for Small Business Industry Day on Thursday, December 7, from 8:00 a.m. to 12:30 p.m. Learn about upcoming contracting opportunities and network with WSSC Water and other businesses. Whether y...

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Event |

Tap into Business

Join us to network with local buyers, connect with WSSC Water leadership and learn about new contracting opportunities.Learn more here, and register for the 2025 Winter Tap Into Business here.

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Basic page

Investor Relations

WSSC Water presents this information on our bonds and other debt obligations to provide transparency to our investors and our customers.

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Customer Question Quick Links

Find help for some of the questions we receive most often from our WSSC Water customers as well as the regulations that govern how we bill for services, collect fees and handle billing questions, disp...

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