Refund Hearings

If you have paid your bill but believe you are entitled to a refund, first discuss your concerns with WSSC Water staff.  WSSC Water’s Customer Service Center is available Monday through Friday, 8:00 a.m. - 6:00 p.m. at 301-206-4001, or toll free at 1-800-634-8400. After our staff explains the billing, if you are still dissatisfied, you may begin the Refund Hearing process by completing the  Refund Hearing Request form.

How to request a hearing

Complete the online Refund Hearing Request Form. Explain why you believe you are entitled to a refund and include supporting documents.

You must submit your request within three years of the payment you are disputing. Only paid charges are eligible.

What happens next?

WSSC Water will investigate your claim. This may take several months. Hearings typically take place by phone and last 30 minutes to one hour. You will receive a written decision, generally within 60 days after the hearing.

A refund hearing is WSSC Water’s final appeal process.

For details, see WSSC Water’s Code of Regulations, Chapter 3.05 — Hearing Procedures for Customer Refund Claims.

If you dispute unpaid charges, visit the Dispute Resolving Board (DRB) Review page.