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Emergency Water Main Repair
1634570071

308 E. Manning Rd., Accokeek

Scheduled Water Main Shutdown
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6200 Addison Road, Capitol Heights

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Owner Authorization Form required for payment plan

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WSSC Water gives you several ways to pay your bill. All you need to do is decide which option works best for you.

  • ebill
    e-Bill
  • ez pay
    E-Z Pay
  • phone
    Phone
  • self-service kiosks
    Self-Service Kiosks
  • mail
    Mail
  • in person
    In Person
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Pay online

When you receive and pay your bill online, it's fast, it's free, and you won't spend money on postage. No more statements that arrive in the mail; you'll receive an email notification when your bill is ready to view and pay. You can pay online using your "My WSSC Water" account or, if you prefer, through your personal online banking account. Don't have a My WSSC Water account yet? Just click the link below to create one.

Register Your 'My WSSC Water' Account

e-Bill is WSSC Water’s initiative to become more environmentally friendly through electronic or paperless billing. The program allows customers to receive their bills electronically. Each quarter, you will receive an email notification when your new bill is available for viewing. 

To pay your e-Bill without a convenience fee, you must pay by check, also known as ACH, or an electronic check. If you prefer to pay with a credit card, please use the “Quick Payment Options” link in the Customer Portal. There is a fee associated with credit card payments.

Get answer to your questions about e-Bill

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With our E-Z Pay Direct Debit Program, you can have your bill payment debited directly from your checking or savings account on the payment date printed on each bill. When you sign up for E-Z Pay, you'll see an e-Bill online - all you do is authorize the payment date and amount. To register online, just click the link below (you'll need an image of your check; please be sure to see the E-Z Pay rules on this page):

Sign Up for E-Z Pay 

E-Z Pay Rules

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With your account number handy, call 301-206-4001 (toll free 1-800-634-8400) to pay by phone using our automated Interactive Voice Response System. When you use the pay-by-phone option, you can pay with a credit card or by check; split your bill into two payments, and request a seven-day payment extension. You can also use this system to enter a water meter reading.

NOTE: There is a $1.75 convenience fee for this service. Credit card payments are limited to $750, and there is a maximum of three transactions per month per account. Please see the Speedpay Terms and Conditions.

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Visit any of our 3 self-service kiosks located at:

  • WSSC Water Headquarters, Lobby Level, 14501 Sweitzer Lane, Laurel, MD  
  • Montgomery County Satellite Office2424 Reedie Drive, 7th Floor, Wheaton, MD 20902
  • Prince Georges County Department of Permits, 9400 Peppercorn Place, Largo, MD

Customers can perform the following actions at these kiosks:

  • Access the WSSC Water website
  • Apply and pay for permits
  • Pay your WSSC Water/Sewer Bill
  • Purchase a Watershed permit
  • Purchase Cross Connection Test Reports
  • Sign up for WSSC Water apps
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You can mail a check or money order to WSSC Water using the envelope that came with your bill. Send your payment to:

WSSC Water, Revenue
14501 Sweitzer Lane
Laurel, MD 20707

Do not send cash in the mail.

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You can pay in cash using any of these in-person options:

  • At WSSC Water's Cashier window at:
    14501 Sweitzer Lane, Laurel, MD 20707
    Open weekdays from 7:30 a.m. to 5:00 p.m.

  • Use a PayNearMe service at 7-Eleven, CVS Pharmacy or Family Dollar store. You'll need a PayNearMe barcode to be sent to your smartphone or emailed to you; call WSSC Water Customer Service at 301-206-4001 to get one. (A $1.49 convenience fee applies.)

  • At Western Union Quick Collect locations. (A $1.50 convenience fee applies.)

  • At our Dropbox:
    You can deposit a check or money order in our Dropbox any time after hours. Our Dropbox is located at:
    14501 Sweitzer Lane
    Laurel, MD 20707
    (Do not deposit cash in the Dropbox.)

Contact Customer Service

Our customer service agents are available Monday through Friday from 7:30 a.m. to 7 p.m. Call 301-206-4001 and ask for a customer service advisor. We are experiencing longer than usual wait times. We greatly appreciate your patience.

Want to avoid being on hold? There are fast and easy options to connect with us:

#LOSETHEWAIT

Call Our Interactive Voice Response System

Use our automated system any time of the day or night, seven days per week, to pay your bill by check or credit card by calling 301-206-4001.

3rd Party Account Information Request

If you are a 3rd party requesting account information for a WSSC Water account, WSSC Water requires the owner’s authorization. Please complete this Account Information Authorization form (English or Español) OR submit your own owner authorization form that you already have on file for the account holder (i.e. Power of Attorney or Release of Information), and send via email to customerservice@wsscwater.com with ACCOUNT INFORMATION AUTHORIZATION FORM in the subject line to expedite processing. Please be sure to remove any personal information other than the account holder’s name and address.

If you simply wish to receive the account balance, and have the account holder’s account number, you can obtain the account balance using our automated IVRS 24/7 at 301-206-4001. After the initial messages, select “Option 1 - Account Information” when prompted. Additionally, if you have the account number and zip code, you may obtain this at my.wsscwater.com. If you have not already registered you will need to create a new account. Be sure to be mindful of the “bill through” date/billing period as the stated balance may not include charges through the move out or settlement date.

Note: If you are a 3rd party (i.e. title company or family relative) and have requested to start/stop service, you do not need to submit an Authorization to Release Information form. If you simply wish to receive the final bill copy and account information as usual, you will receive that information as soon as we have processed your start/stop request and issued the final bill.

Last Modified: October 7, 2021, 1:56 pm EDT