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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   


One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  


Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   


Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Emergency Water Main Repair - Gaithersburg

Read more
March 23, 2026
Alert

** FINAL UPDATE ** New Sewer Main Installation Complete in Germantown as Emergency Repairs Move to Restoration Phase

Around-the-Clock Efforts Successfully Install Approximately 110 Feet of New Sewer Main  CCTV Inspection Confirms New Pipe Installation Complete &...
Read more
March 23, 2026
News Release

** 11:15 A.M. UPDATE ** WSSC Water Crews Continue Around the Clock Repairs to Collapsed Sewer Main in Germantown

Overnight Excavation of Damaged Pipe Continues as Crews Maintain Large-Scale Uninterrupted Bypass Operations and Prepare to Install New Main...
Read more
March 21, 2026
News Release

** 11:10 P.M. UPDATE ** Bypass Pumping System Fully Operational as WSSC Water Crews Continue 24/7 Repairs on Collapsed Sewer Main in Germantown

Emergency Teams Establish Large-Scale Bypass to Safely Move Wastewater Around Collapsed Pipe While Permanent Repairs Advance Day and Night K...
Read more
March 20, 2026
News Release

** 10:15 A.M. UPDATE ** WSSC Water Makes Significant Progress in 24/7 Response to Collapsed Sewer Main in Germantown

Crews Worked Overnight to Establish Bypass Pumping Operation Washington Gas and Verizon Crews Finish Relocation Work of Gas Main and Utility Pole...
Read more
March 20, 2026
News Release

** UPDATE ** WSSC Water Crews Continue 24/7 Response to Collapsed Sewer Main in Germantown

Massive Response Continues Uninterrupted Until New Sewer Main is InstalledCrews Working Throughout the Night to Ins...
Read more
March 19, 2026
News Release

WSSC Water Crews Rapidly Respond to Sewer Main Collapse in Germantown

Crews Mobilizing to Install Bypass Pumping Operation  to Divert Flow Around Collapsed Section of Pipe  Drinking Water NOT Impacted...
Read more
March 19, 2026
News Release

WSSC Water Holding Monthly Commission Meeting on Wednesday, March 18

More Than $88 Million in Contracts on Agenda to Upgrade Critical Infrastructure and Improve Service Delivery  Public&nbs...
Read more
March 17, 2026
News Release

Explore the Patuxent Watershed: 2026 Recreation Season Opens Sunday, March 15

Watershed Recreation Areas Open from Sunrise to Sundown  March 15 – November 30   
Read more
March 13, 2026
News Release

Emergency Water Main Repair - Fort Washington

Read more
March 11, 2026
Alert

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14501 Sweitzer Ln
Laurel, MD 20707

301-206-4001
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