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Emergency Water Main Repair
1769542204

13329 Woodruff Ct., Germantown

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Emergency Water Main Repair
1769540400

8011 New Hampshire Ave., Hyattsville

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Urgent Essential-Water-Use-Only Request Issued January 27 at 11:15 a.m.
1769530500
Read how to save water.
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Operations for Monday and Tuesday, January 26-27, 2026
1769373065

Customer Service Call Center will be open

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Drinking water not impacted by a sanitary sewer overflow occurring after the collapse of DC Water’s sewer main in Montgomery County.
1769184998
Read DC Water's release.
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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Design and Construction

For designing and developing projects of all sizes - whether new development or a remodel - this page will guide you to the forms you need, the rules & regulations you need to know, explain fees, and more.

Construction in WSSC Water existing easement or government, state and utility projects, go to Water and Sewer Infrastructure Relocation.

Development Services Process

This comprehensive informational seminar takes you through the process, available resources and tools for working with the Development Services Divisi...
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Design (Phase 2) Forms

Here's where to find forms and information needed during Phase Two - the design portion of a development project.
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Construction (Phase 3)

For Phase 3 - the construction portion of a development project - here you'll find construction and release-for-service forms from the Development Ser...
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Bonds and Insurance

WSSC Water requires that contractors and suppliers show proof of insurance to cover any damages or injuries that might result from their activities.
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Contact Development Services

Development Services works closely with developers and homeowners to plan new connections to WSSC Water; here is contact information for the people wh...
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ePlan Review

All new project submittal requests for ePlan Review must be submitted via the ePermitting system.
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