Contact Us

If this is an emergency, please contact us at or at 301-206-4002.

What is a sewer emergency?

  • A backed up basement or lowest level of the home taking in sewage without using water in the home.
  • A WSSC manhole or clean out at the property line that is overflowing onto the ground.
  • A surcharged sewer main (such as one caused by heavy rain) causing a sewer back up in homes

What is a water emergency?

  • A broken water main in the street which causes flooding/collapsing of the roadway or icy conditions in the winter.
  • A service leak outside of the home in the yard area causing flooding conditions and/or hazardous conditions such as collapse of yard or sidewalk areas, icy conditions in the winter.
  • A broken pipe inside the home causing flooding conditions and the inside valve is inoperable. A registered WSSC plumber or a WSSC technician can make a turn off at the street.

Washington Suburban Sanitary Commission

Use this new tool to send your complaint, issue or compliment, and receive acknowledgment and notifications. We are here to serve you!  

Other Important Phone Numbers:

Main Switchboard:  301-206-8000
Main Customer Relations:  301-206-4001
Water and Sewer Bills:  301-206-4001
Property Assessments:  301-206-8032
Water and Sewer Service:  301-206-4003
New Meter Installation:  301-206-4265
Fire Hydrant Meter Leasing:  301-206-4264
All Above Services 800-634-8400 (Toll-Free) 301-206-8345 (TTY)

14501 Sweitzer Lane
Laurel, Maryland 20707

Contact Center Hours

Monday - Friday
7:30 a.m. to 7:00 p.m.

Contact Center 301-206-4001
Main Line 301-206-WSSC (9772)
Toll-Free 800-828-6439
TTY 301-206-8345