Contact Us Directory

WSSC IssueTrakr: Feedback & Resolution Center

Need a fast response to an issue? Have a compliment or complaint to share?

Use the WSSC Issue Trakr tool to send your complaint, issue or compliment and receive acknowledgment and notifications. We are here to serve you!

Address and Hours

Physical Address	Hours of Operation	Customer Service Hours
WSSC Water Support Center (Richard G. Hocevar Building) 14501 Sweitzer Lane Laurel, Maryland 20707	8 a.m. - 5 p.m.	Monday - Friday 8 a.m. - 6 p.m.

Important Contact Information

Department	Phone	Email
Emergency Services Center	301-206-4002	[email protected]
Customer Service	301-206-4001 TTY 301-206-8345	[email protected]
Interactive Voice Response System	301-206-4001	N/A
Water and Sewer Bills	301-206-4001	[email protected]
Media Spokesperson	301-206-8100 after hours: 301-206-4002	[email protected]

Other Numbers and Emails of Interest

Department	Phone	Email
Bonds and Insurance Questions	301-206-8349	[email protected]
Bonds and Insurance Submissions	N/A	[email protected]
Brighton Dam Visitor Center	301-206-7485 301-206-4386 (for watershed use)	[email protected]
Claims	301-206-7095	[email protected]
Commission Office	301-206-8200	N/A
Demolitions	301-206-4001	[email protected]
Development Services	301-206-8650	[email protected]
Employment Verification	N/A	[email protected]
ePermitting Assistance	N/A	[email protected]
Fats, Oils and Grease Questions	N/A	FOG Contacts
Fire Hydrant Meter Leasing	301-206-4264	Fire Hydrant Maintenance and Meter Leasing
Geotechnical Submittals and gINT V8i Questions	301-206-8561	[email protected]
Industrial Discharge Control (IDC) Program	N/A	IDC Contacts
Inspection Services	N/A	Inspections
Land Services Questions	N/A	Land Services Contacts
Licensing Verification	301-206-8588	[email protected]
Meter Testing	301-206-4001	[email protected]
Managed Deer Hunts	N/A	[email protected]
Maryland Public Information Act Requests	N/A	[email protected]
New Meter Installation	301-206-4265	N/A
One Stop Shop	301-206-4003	[email protected]
Plans Review Questions	N/A	[email protected]
Property Assessments	301-206-8032	[email protected]
Relocations	N/A	[email protected]
Report a Water Quality Issue	N/A	Issue Submission Form
Short Form Permit Assistance	301-206-4004	[email protected]
Water and Sewer Service	301-206-4003	[email protected]
Water Quality Report	301-206-8100	[email protected]
WERI Assistance	301-206-4357	[email protected]
Water and Sewer Extensions	301-206-8650	N/A
Website Support	N/A	[email protected]
Main Number	301-206-WSSC (9772)	N/A
Toll-Free	800-828-6439	N/A
TTY	301-206-8345	N/A

WSSC Water Holiday Schedule

Directions to WSSC Water

Coming to the headquarters building? Follow these directions to get you here, no matter which way you are coming from in either county.

Utility Services Directions

The following directions list the depots in each county for picking up hydrant meters.

Watershed Maps and Directions

Our watershed properties extend to eight areas for recreational activities. Find information about each area and directions on how to get there.

Stay Connected, Stay Informed

A quick guide to access WSSC Water communication tools

WSSC Water Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.

Plug In to #WSSCWater Social Media

Join us on social media to be "in the know" for news, events, meetings and much more!