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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

WSSC Water Holidays

Emergencies: 301-206-4002  | Claims:  301-206-7095 | Bill payments: 301-206-4001 

In the event of closing...

During holidays, administrative offices are closed. 

  • Emergencies (broken water main or sewer back-up) call (301) 206-4002 or email  Emergency Call Center.
  • Claims may be filed day or night by calling (301) 206-7095.
  • Bill payments may be completed online or through our Interactive Voice Response System (301-206-4001) available 24 hours a day.

2025 Holiday Schedule

Thursday, November 27, 2025Thanksgiving Day
Friday, November 28, 2025(Day after) Thanksgiving
Thursday, December 25, 2025Christmas Day

2026 Holiday Schedule

Thursday, January 1, 2026New Year's Day  
Monday, January 19, 2026Martin Luther King, Jr's, Birthday
Monday, February 16, 2026Presidents Day
Monday, May 25, 2026Memorial Day
Friday, June 19, 2026Juneteenth 
Friday, July 3, 2026(Day before) Independence Day 
Monday, September 7, 2026Labor Day
Monday, October 12, 2026Columbus Day/Indigenous People's Day
Tuesday, November 3, 2026Election Day
Wednesday, November 11, 2026Veterans Day
Thursday, November 26, 2026Thanksgiving Day
Friday, November 27, 2026(Day after) Thanksgiving
Friday, December 25, 2026Christmas Day

Customer Service 

The One-Stop Shop is open during regular business hours (8:00 a.m. - 5:00 p.m.).  

  • Customer Service - 301-206-4001
  • Monday – Friday, 8:00 a.m. - 6:00 p.m.

Watershed User

Please see the Watershed Recreation User Program page for more information.

Information on Fire Hydrant Meters

Please see the Fire Hydrant Meter Use page for more information.

Last Modified: November 15, 2025, 4:38 pm EST