Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Chuck Brown

Chuck is responsible for positively positioning WSSC Water, its vital mission and dedicated employees through customer-focused communication efforts. Prior to joining WSSC Water, Chuck provided strate...

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Mark J. Smith

Mark J. Smith was appointed to the WSSC Water Board of Commissioners, representing Prince George’s County, in October 2022.  He served as the 2025 Vice Chair and is now the 2026 Chair..He earned ...

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Jonathan W. Powell

Powell has more than 20 years of experience implementing complex and sophisticated programs and systems for large corporations and the United States military. Powell is currently a project manager wit...

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T. Eloise Foster

T. Eloise Foster was appointed as a Montgomery County representative to the WSSC Board of Commissioners in June 2016. She has served previously two times as Chair and three times as Vice Chair. S...

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