Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Watershed Regulations FAQs

Here are responses to some Frequently Asked Questions regarding the regulations for WSSC Water’s watershed properties surrounding the Triadelphia and T. Howard Duckett reservoirs. 

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Critical Customers

WSSC Water prioritizes knowing and communicating quickly with critical customers in an effort to safeguard public health and maintain resiliency in serving our more susceptible customers. 

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Human Resources

WSSC Water needs a talented workforce to keep things running smoothly. And to keep that army of employees running smoothly, we need our Human Resources Office.

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SR3 Program

Projects in the SR3 Program will take place within three areas: roads, laterals, and environmentally sensitive areas.

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Inspecting Gas Appliances

WSSC Water is charged by the State of Maryland with permitting and the inspection of all natural and liquefied petroleum (LP) gas installations within Montgomery and Prince George’s counties of M...

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